Live Chat Agent

Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you • Have a sense of humor - we do a lot of laughing here • Want to be a part of a constantly growing company with a bright future • Want to learn how to use AI (Artificial Intelligence) chatbots The successful candidate will • Offer quick and accurate assistance to customers • Have strong attention to detail and strong reconciliation skills • Have a process improvement mindset with a humble and a "get it done" attitude • Have strong written and verbal communications skills in the English language • Be a self-starter and able to work independently in a fast-paced environment Responsibilities • Answer incoming customer live chats regarding website navigation issues, service questions,and general client concerns • Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate • Create relationships with new customers to better understand and achieve their needs • Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately • Promote interest in client products and services • Consistently achieve established standards of the position • May assist with overflow work and other duties as needed What you need for this role • At least 2 years in either a call center or customer service environment • Maintain regular and predictable attendance • Work cooperatively with others • Strong work ethic with ability to work independently as well as collaboratively within a team • Positive attitude and professional demeanor • Articulate and well accustomed to a client-facing role • Ability to compose professional emails Benefits: (Waiting period may apply) • 12 Company Paid Holidays • 10 PTO Days (Paid Time Off) • 1 PTO Day for your birthday • Medical Insurance • Dental & Vision Insurance Job Type: Full-time • Criminal background check is required • Must be authorized to work in the United States Equal Opportunity Employer #ControlEverything #SURFA Apply tot his job Apply To this Job