Live chat operator

About Personify Health Personify Health is a leader in digital health and wellness, combining cutting-edge technology with human-centered care. Our mission is to deliver proactive, personalized support that empowers individuals to take control of their health and well-being. Position Overview We’re seeking sharp, empathetic, and tech-savvy Live Chat Operators to join our remote support team. In this role, you will engage with members in real-time via chat to answer questions, troubleshoot issues, and provide support related to our health and wellness platform. Key Responsibilities Respond to member inquiries through live chat in a timely, professional, and friendly manner. Assist users with account access, navigation, program information, and basic troubleshooting. Deliver clear, accurate, and empathetic communication while maintaining a strong customer service tone. Escalate complex or sensitive issues to the appropriate internal teams when necessary. Document chat interactions clearly and accurately within our systems. Meet performance goals related to response time, chat quality, and member satisfaction. Requirements High school diploma or equivalent (some college or health-related education is a plus). Previous experience in live chat, customer support, or healthcare tech is preferred. Excellent written communication skills with attention to tone, grammar, and clarity. Ability to handle multiple chats simultaneously while maintaining accuracy and empathy. Comfortable navigating multiple software platforms at once. Reliable high-speed internet and a quiet, dedicated workspace at home. Availability to work assigned shifts consistently; both full-time and part-time roles available. Why Work at Personify Health? 100% remote – Work from anywhere in the U.S. Purpose-driven culture – Help improve real people’s health journeys. Supportive team – Work with a collaborative, people-first organization. Opportunities to grow – Advance your skills and career within a leading health tech company. Interested in joining a mission that matters? Apply now and become a trusted digital voice in transforming the healthcare experience. Apply tot his job Apply To this Job