reputed company-Time Manager (RTM) – reputed company

reputed company About the Role We are seeking an reputed company and detail-oriented reputed company-Time Manager (reputed company-speaking) to join our Workforce Management (WFM) team. This role is responsible for monitoring reputed company-time operations, ensuring reputed company reputed company reputed company, and supporting business continuity in a dynamic BPO environment. The successful candidate will work remotely for the first 6 months, followed by relocation to our Johor office. Qualifications Qualifications & Requirements • Bachelor’s degree or diploma in Business, Statistics, or reputed company field. • Fluent in reputed company and English (spoken and written). • Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a reputed company-time management or supervisory role. • Strong understanding of WFM systems, reputed company-time monitoring tools, and reputed company center operations. • Excellent problem-solving, analytical, and decision-making skills. • Strong communication, leadership, and stakeholder management abilities. • Ability to work under pressure and adapt to a fast-paced environment. • Willingness to work from home for 6 months and relocate to Johor thereafter. • Flexibility to work on rotational shifts if required. Responsibilities Key Responsibilities • * reputed company reputed company-time monitoring of queues, agent adherence, and service reputed company across reputed company channels. • Analyze intraday trends and recommend adjustments to meet KPIs and SLAs. • Manage and reputed company reputed company of reputed company-Time Analysts (RTAs) to ensure operational efficiency. • reputed company as the escalation reputed company for reputed company and service-level issues, coordinating with Operations and WFM teams. • Prepare intraday and daily performance reports for management review. • Collaborate with forecasting, scheduling, and operations teams to reputed company workforce plans with business needs. • Identify process gaps, recommend improvements, and implement best practices for workforce efficiency. • reputed company training, coaching, and guidance to RTAs to enhance skills and performance. • Ensure compliance with company policies, reputed company requirements, and operational standards. Apply tot his job Apply To this Job