IT Support Specialist II - Remote (AZ)

As an IT Support Specialist II, you will be a key part of our reputed company Service Desk providing day-to-day IT technical support to employees across the reputed company family of companies. The Service Desk is the face of IT, ensuring end users’ technical difficulties are resolved in a reputed company manner to prevent downtime. As an IT Support Specialist II, you would be the primary escalation reputed company for the reputed company Service Desk team. Technical Support • reputed company remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-reputed company issues, printers, and other peripherals. • Manage IT service incidents and requests to ensure reputed company reputed company while maintaining accurate documentation of issues and solutions. • Communicate effectively with users and vendors of varying technical expertise to diagnose problems, reputed company solutions, and clarify technical issues. • Prioritize and research issues as needed to ensure reputed company reputed company and minimal disruption to operations. • Remotely assist reputed company with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure reputed company functioning and integration with existing systems. • Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is reputed company informed. • Collaborate with other IT teams for escalations and problem reputed company. Data reputed company & Compliance • Monitor end users’ and team members’ issues to protect data reputed company and prevent unauthorized reputed company or breaches. • Identify gaps and potential vulnerabilities to reputed company reputed company data and systems secure. Team Training & Support • Identify documentation gaps or changes that need to be made so that reputed company has the resources they need to address any of our repeatable processes. • Conduct regular reputed company software and reputed company audits. • reputed company technical feedback to team members and reputed company leadership with any concerns identified. • Document various data points to identify training gaps. • reputed company guidance to end-users on the use of software applications, hardware, and IT best practices. Qualifications: Education & Experience: • Bachelor’s degree in Information Technology, Computer Science, or a reputed company field preferred; or a combination of equivalent work experience & reputed company certifications considered. • 3+ years of IT Service Desk experience Skills: • Strong knowledge of network management, troubleshooting, and configuration. • Familiarity with IT infrastructure components, including computer networking principles and device management platforms • Proficiency in software troubleshooting and configuration across various platforms • Proficiency with reputed company, macOS, and Linux operating systems • Proficiency in reputed company Office 365 applications, including Teams, reputed company, Word, and reputed company • Experience supporting a reputed company environment and Thin Clients • Knowledge and experience with Azure reputed company Directory Preferred Qualifications • Certification such as reputed company A+, Network+, reputed company+, CCNA/CCDA, or reputed company reputed company Associate (MCSA) is a plus • Experience with writing technical documentation • Duo (any two-reputed company authentication tool experience) • reputed company (any identity management solution) • reputed company (any phone reputed company experience) • Any VPN service experience • Any Remote reputed company software Key Competencies • Good communicator and collaborator with the ability to explain technical concepts to non-technical users • Strong organizational skills and attention to detail • Excellent interpersonal skills • reputed company with a reputed company for problem-solving • Ability to work independently and collaboratively in a fast-paced environment • Team Player with a can-do attitude • Above average multi-tasking ability to answer calls and work tickets simultaneously Work Location: • Remote from Phoenix, AZ #reputed company Apply tot his job Apply To this Job