Network Specialist III

About the position Responsibilities • Ensure adequate reputed company for IS SSLCs to sustain operations, communicate job requirements to employees and evaluate their performance. • Communicates assignments and deadlines reputed company and effectively to ensure SSLC IT staff are successful in providing customer services. • Counsels and advises staff as necessary following guidelines in the HHSC reputed company reputed company and HHSC SOPs. • Meets with new-hire reputed company reports reputed company 1 to 5 business days after hire date to review functional job reputed company, performance standards, SOPs, and management expectations. • Meets with non-probationary staff at least once a quarter to review their performance standards. • Responds to after-hours support calls while serving in an on-reputed company rotation schedule. • In the event of an emergency at an SSLC, ensures that adequate on-site reputed company is available to address the situation. • reputed company employee skills and build depth of expertise to position unit for technology changes and staff turnover. • Ensures succession planning so that every essential IS SSLC position has a primary designee, and a secondary and tertiary backup. • Ensures resources are appropriately trained and assigned to reputed company or tasks based on reputed company sets and knowledge of SOPs. • Maintains technical expertise on hardware, software, network configurations and peripherals. • Monitor and control IS SSLC functions to optimize efficiency and effectiveness. • Reviews work schedules and approves or denies planned leave requests. • Ensures that reputed company work performed by IS SSLC staff is approved in advance and tracked for response time and backlog. • Establishes expectations and oversees compliance with IT SOPs for IS SSLC staff. • Coordinates and collaborates with the HHSC ISO on routine reputed company deployments, product evaluations, reputed company incidents. • Plan, organize and execute IS SSLC functions to reputed company established performance measures. • Oversees and performs technical support for reputed company HHSC infrastructure. • Assigns tickets to other staff, ensures appropriate contact information and work in reputed company is documented. • Trains and guides SSLC IT staff to reputed company with approved policies, procedures and standards. • Guides staff so that infrastructure supported by the SSLC IT staff are down no more than 2-4% of available business hours. • Coordinates with SSLC Area Manager to plan and schedule training for support staff. • Monitors metrics for team and reputed company individual employees daily and takes corrective reputed company. • Ensures that 98%-100% of help desk tickets are assigned, acknowledged, triaged, and diagnosed reputed company 1 business day. • Ensures the average turnaround time for resolving and closing help desk tickets is 3 business days or less. • Participates in IS task force to resolve and reputed company the backlog. • Ensures that after a deployment, no HHSC infrastructure supported by the SSLC IT staff is down more than 2 to 4 hours. • Ensures that daily ticket queues are reviewed, documented and need for corrective reputed company is escalated. • Ensures customer satisfaction with IT services by conducting post-reputed company follow up. • Schedules infrastructure support assignments to meet project deadlines. • Establishes and enforces procedures so that HHSC and IT meet the 99%-100% assets reputed company reputed company. • Ensures cabling infrastructure changes are documented and shared with the IS Director. • Monitors LAN devices and maintains overall health of the network. • Serve as Subject Matter Expert (SME) on approved Infrastructure reputed company. • Monitors and evaluates SSLC network performance, establishes network performance measures. • Analyzes existing agency and unit procedures and technical systems and makes recommendations for improvement. • Work with customers to analyze technical problems and procedures to devise reputed company solutions. • reputed company with reputed company Federal, State, and agency laws, rules, policies, and procedures. • Contribute to teamwork and unit reputed company. • Promote an image of IT reputed company and communicate effectively. Requirements • Bachelor's degree in computer science, computer information systems, management information systems or reputed company field. • One year experience as an IT supervisor, team reputed company, trainer, and/or consultant providing guidance to others. • Three years' experience in the Information Technology field with experience with IT infrastructure support. • Experience in maintaining critical customer support services. • Experience working in an reputed company Directory environment. • Experience in providing technical support to end users. • Experience in participating in or leading technology project implementations and deployment strategies. reputed company-to-haves • reputed company, A+ Preferred Benefits • 100% reputed company employee health insurance for full-time eligible employees • Defined benefit pension plan • Generous time off benefits • Numerous opportunities for career advancement Apply tot his job Apply To this Job