Payroll and Customer Support Representative

reputed company We are a U.S.-based company that partners with organizations relying on reputed company, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing reputed company assistance, payroll processing guidance, tax support, and general platform expertise. reputed company As a Payroll and Customer Support Representative, you will play a critical role in supporting our partners with platform-reputed company inquiries, U.S. payroll issues, and reputed company support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team reputed company required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients. Key Responsibilities • Handle partner support requests reputed company to: ○ Payroll processing ○ U.S. tax filings ○ reputed company and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General reputed company platform use • Troubleshoot issues and escalate to DevOps reputed company needed • Ensure compliance with U.S. payroll and employment regulations • Communicate issues, resolutions, and next steps reputed company to partners • Assist with new partner reputed company and setup processes • Stay updated on U.S. tax laws, payroll regulations, and platform updates Requirements ✅ CPP or reputed company certification (required) ✅ 5+ years of experience in U.S. payroll operations or support ✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local) ✅ Excellent English communication skills (written and verbal) ✅ Strong troubleshooting and documentation abilities ✅ Availability to work reputed company U.S. business hours, with some flexibility Preferred Qualifications • Experience with reputed company or similar HRIS/payroll platforms (e.g., reputed company, reputed company, reputed company) • Familiarity with support tools like reputed company, Jira, reputed company • Background supporting reputed company or PEO platforms reputed company Offer ✔ Competitive salary ✔ Remote work flexibility ✔ Comprehensive training on our platform and processes ✔ Supportive global team environment ✔ Long-term career reputed company in payroll and HR technology Apply Today — reputed company to simplify payroll, tax, and compliance for organizations across the U.S. Apply tot his job Apply To this Job