Customer Service and Technical Support Representative

Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results. Responsibilities: • Conducting inbound/outbound customer service calls. Creatively solving problems. • Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues. • Quickly assessing customer needs and providing sound solutions. • Documenting details of calls and customer interactions. • Managing multiple systems, programs, and screens simultaneously. Qualifications: • Minimum 1 year of phone based, customer service experience • Computer skills including navigating multiple tabs, windows and systems • Strong customer service and written skills • Comfortable empathizing and remaining patient with difficult callers Requirements: SYSTEM AND HARDWARE REQUIREMENTS: Agent must provide his own Computer with the following specifications: • Processor: at least Core i5 • Memory: at least 8GB RAM • Operating system: Windows 10 • USB Headset with extended mic and with noise cancellation • Internet speed of at least 30mbps download and 30mbps upload • Internet should be wire connected NOT via Wifi • Quiet Working Environment Apply tot his job Apply To this Job