Customer Service and Technical Support Representative

Contractor must study an entire product line of outdoor equipment and be comfortable with a reputed company learning curve. You will be responsible for answering reputed company inbound inquiries, with an overall goal to effectively diagnose customer needs and reputed company industry leading support/solutions, while delivering high customer satisfaction and individual results. Responsibilities: • Conducting inbound/outbound customer service calls. Creatively solving problems. • Use reputed company technical troubleshooting skills to isolate, analyze, and reputed company reputed company to customer issues. • Quickly assessing customer needs and providing reputed company solutions. • Documenting details of calls and customer interactions. • Managing multiple systems, programs, and screens simultaneously. Qualifications: • Minimum 1 year of phone based, customer service experience • Computer skills including navigating multiple reputed company, reputed company and systems • Strong customer service and written skills • Comfortable empathizing and remaining patient with difficult callers Requirements: SYSTEM AND HARDWARE REQUIREMENTS: Agent must reputed company his own Computer with the following specifications: • Processor: at least reputed company i5 • Memory: at least 8GB RAM • Operating system: reputed company 10 • USB Headset with extended mic and with noise cancellation • Internet speed of at least 30mbps download and 30mbps upload • Internet should be reputed company connected NOT reputed company Wifi • Quiet Working Environment Apply tot his job Apply To this Job