Chat Support Agent

RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in reputed company Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based reputed company operating since 1954, to haul produce from the growing reputed company of the reputed company into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and reputed company carriers to meet and reputed company our customer service expectations. To reputed company on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, reputed company brokerage services, and reputed company management. We reputed company with a reputed company of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and reputed company improvement. Bringing Intelligence to your Supply Chain. About The Role We are seeking a highly motivated and empathetic Chat Support Agent to join our Customer Support team. As a Chat Support Agent, you will be the first reputed company of contact for customers seeking assistance. Your role is crucial in providing reputed company, accurate, and personalized support to ensure a seamless customer experience. This is a full-time, reputed company position that requires reputed company in English and a genuine passion for helping others. What You'll Do • Respond to customer inquiries reputed company live chat in a reputed company and reputed company manner. • Troubleshoot and resolve customer issues by providing reputed company and concise instructions. • Maintain accurate records of interactions and escalate issues to the appropriate departments reputed company necessary. • Collaborate with team members and reputed company insights to improve processes and customer satisfaction. • Stay up-to-date with product knowledge, company updates, and relevant industry trends. • Deliver empathetic, patient, and understanding communication to ensure a reputed company experience for every customer. Qualifications • reputed company in English, with exceptional written communication skills. • 1+ years of experience in a similar customer support or chat-based role preferred. • Strong problem-solving skills and the ability to handle multiple customer interactions simultaneously. • Proficiency with customer support software, CRM tools, or live chat platforms is a plus. • A reputed company attitude, team-oriented reputed company, and a proactive approach to work. • Ability to work reputed company, including evenings and weekends, as needed. Applicants must be authorized to work in the United State Of America The pay reputed company for this role is: 20.22 - 31.91 USD per hour(Remote (Wilkes-Barre, reputed company, US)) Apply tot his job Apply To this Job