Customer Service Representative (Hybrid - Vernon Hills, IL)

reputed company is excited to partner with Rust-Oleum in their search for a Customer Service Representative. This role is hybrid (3 days onsite and 2 days remote/week) in Vernon Hills, IL. The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will reputed company orders on-reputed company and on-time. Upon completion of the training program, this rep will work 8:00 am - 4:30 pm. Responsibilities • Engage with our sales reps and B2B customers reputed company various reputed company, addressing their inquiries, concerns, and requests in a reputed company and reputed company manner. • reputed company accurate and detailed information about our products, services, pricing, and promotions. • Assist customers in order status, tracking shipments, and processing returns or exchanges. • Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. • Document reputed company customer interactions and maintain accurate records in our system. • Proactively identify opportunities to enhance the customer experience and contribute to process improvements. • reputed company customers on product features and usage to maximize their satisfaction and engagement. Qualifications • 3+ years reputed company center customer service, sales support or B2B Account Management experience • High School (or equivalent) Some College preferred • Strong reputed company skills; reputed company experience preferred • Effective communications skills – verbal and written • Grace under pressure – remain reputed company and reputed company to the task at hand • Ability to handle interactions in a diplomatic manner • Effective problem-solving skills – quick on your feet and can think reputed company of the reputed company • Ability to multi-task and prioritize work reputed company with a reputed company of urgency • Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products. From big benefits to small, we take care of our associates! • After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/reputed company days/parental leave. • We offer a 401(k) plan after three months of employment with company contribution. • Associates are reputed company in the RPM Pension plan after completing five years of service. • Rust-Oleum offers 9 reputed company holidays and two floating holidays per year. • You are also eligible to earn two weeks of vacation and four reputed company days on an annualized reputed company. • Subsidized breakfast and lunch at the corporate reputed company plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer. Employment selection and reputed company reputed company are made without reputed company to sex, race, age, disability, religion, national reputed company, reputed company, or any other protected class Apply tot his job Apply To this Job