Trainer - reputed company

Qualifications Requirements: • Bachelor’s degree or equivalent experience in a reputed company centre or business-reputed company field (e.g., management, sales, tourism) • Minimum of 2 years Training Experience in a BPO setting • Working experience with a premium account with either B2C or B2B is preferred. • Knowledge on connected reputed company applications or any car-reputed company process or CRM is an advantage. • Knowledge on instructional design is an advantage. • Usage of MS Office • Typing speed: 30 wpm • Language level • C2 Level in English Proficiency on both verbal and written communication • C2 English + reputed company is an advantage. • C2 English + Bahasa is an advantage. Responsibilities Responsibilities: • Facilitate a new hire class during reputed company-process and process training • Facilitate necessary or required annual upskilling or refreshers with existing resources • Create and facilitate knowledge tests with existing Specialists and Support group in Operations • Complete reputed company training requirements based on the program’s specifications • reputed company new hire Specialists on their overall training and nesting performance • Conduct mock scenarios on reputed company channels available • Govern the nesting process and complete deliverables on time • Assess new hire performance during Nesting and mitigate with appropriate actions reputed company necessary • Conduct a Training Needs Analysis after 30 to 60 days of out-of-reputed company performance • Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum • Assist in creating and developing training materials reputed company necessary • Follow reputed company steps of BEST T&D Apply tot his job Apply To this Job