Sr. Investigation Specialist, Seller Fulfillment Services

About the position Responsibilities • Ensure Customer Experience metrics are maintained and drive accountability towards goals and outcomes. • Interpret metrics, diagnose underlying issues, and recommend solutions to fix root causes. • Manage controllable root-cause defects to drive a Zero Defect culture and minimize losses. • Build and document Standard Operating Procedures (SOPs) for investigation and quality assurance processes. • Develop and influence new ideas and approaches for operational improvements. • Establish procedures and practices that promote the adoption of appropriate solutions in complex operational environments. • Develop tools and mechanisms to enhance decision-making processes. • Prepare daily/weekly reports for senior management and provide updates during meetings. • Identify root causes and create action plans to address them, holding team members accountable for progress. Requirements • A completed Bachelor's Degree from an accredited university or 2+ years of Amazon experience. • Experience with performance metrics and process improvement. • Strong oral and written communication skills to build relationships with carriers and sellers. • Ability to analyze quantitatively using multiple systems. • Experience managing and executing programs to improve scale and leverage. • Ability to multitask and manage multiple projects effectively. • Experience communicating with technical and non-technical stakeholders across various teams. Nice-to-haves • Proven track record of taking ownership and driving results. • Passion for customers (both sellers and buyers). • Exceptional interpersonal and communication skills. • Innovative and self-directed with excellent problem-solving skills. • Ability to write SQL queries and drive data analysis independently. • BS or Master's degree in Business. • 3+ years of relevant work experience in Internet-related program or project management. Benefits • Medical insurance • Financial benefits • Equity options • Sign-on payments • Comprehensive employee benefits package Apply tot his job Apply To this Job