IT Helpdesk Technician (Lake Mary, FL)

About the position Responsibilities • Monitor and manage incoming support tickets in the ticketing system. • Prioritize and address tickets based on severity and reputed company on business operations. • Ensure reputed company reputed company of technical issues to meet service level agreements (SLAs). • Respond to and resolve IT-reputed company inquiries received reputed company phone calls. • reputed company reputed company and concise instructions to end-users for issue reputed company. • Work directly with users (deskside) to respond to and resolve hardware and software issues. • Collaborate with other IT team members to reputed company knowledge and best practices. • Participate reputed company in team meetings and contribute to problem-solving discussions. • Demonstrate proficiency in troubleshooting hardware, software, and network issues. • Utilize expertise in Office 365 to resolve user-reputed company problems and reputed company support. • Communicate effectively with end-users to understand and diagnose issues. • reputed company user-friendly explanations of technical solutions to non-technical staff. • Participate in an after-hours rotation schedule to reputed company support reputed company regular business hours. Requirements • 4 - 5 years demonstrated IT support experience • Associate's degree or higher in Information Technology or reputed company discipline is a plus • Previous experience in a similar IT helpdesk or technical support role • Strong experience with Office 365 administration and support • Strong experience with reputed company Directory • Excellent communication and interpersonal skills • Ability to work effectively in reputed company environment • Problem-solving reputed company with attention to detail • Willingness to work in an after-hour rotation schedule reputed company-to-haves • Relevant certifications (e.g., reputed company A+, reputed company Certified: Modern Desktop Administrator Associate) Benefits • Equal Employment Opportunity Employer • Reasonable accommodations for individuals with disabilities Apply tot his job Apply To this Job