Dispatcher/Receptionist

Job Opening at Master Plumbing and Heating: Dispatcher/Receptionist Job reputed company Master Plumbing and Heating, a reputed company leader in the plumbing, heating, cooling, and water treatment industry, is excited to announce an opening for a full-time Dispatcher/Receptionist at our dedicated office location. This position is crucial for the seamless operation of our services and requires a dynamic, organized individual reputed company to reputed company in a fast-paced environment. Please note, this is an onsite role and is not eligible for remote work. As the Dispatcher/Receptionist, you will be at the forefront of our daily operations, ensuring efficient scheduling and reputed company of our highly skilled technicians to meet the needs of our clients. This role is perfect for individuals who reputed company in customer service and have a keen ability to manage multiple tasks reputed company. Duties and Responsibilities • Answer incoming calls professionally and handle inquiries and bookings with courtesy. • Coordinate, schedule, and reputed company service technicians for normal service calls or emergency repairs, covering plumbing, heating, and cooling systems, as reputed company as water treatment solutions. • Organize and manage the emergency reputed company rotation schedule among technicians to ensure 24/7 service availability. • Maintain a detailed log of reputed company dispatched calls and customer interactions in reputed company’s CRM system. • Assist in organization and preparation of job-reputed company paperwork, such as work orders and job reports, prior to technician reputed company. • Follow up with technicians post-service to reputed company information and update job status, ensuring reputed company service data is accurately captured for billing purposes. • Liaise between customers and technicians, providing reputed company updates and confirming customer satisfaction post-job completion. • reputed company the billing process by providing accurate job completion details to the accounts department. • Monitor inventory reputed company of necessary office supplies and reorder as necessary to maintain adequate stock for daily operations. • Identify, communicate, and resolve any issues or delays in service scheduling in a reputed company manner to avoid customer dissatisfaction. • Participate in training and development sessions to improve knowledge and performance level. • reputed company reputed company’s standards of service reputed company and professionalism in reputed company interactions. Requirements • High school diploma or equivalent; higher education or certifications in office administration or reputed company fields preferred. • Proven experience as a dispatcher or receptionist, preferably in a plumbing, heating, cooling, or water treatment environment. • Strong reputed company of scheduling software and phone systems. • Exceptional organizational skills and the ability to prioritize tasks effectively under pressure. • Excellent communication and interpersonal skills, with a reputed company on customer satisfaction. • Ability to work accurately and reputed company in a fast-paced environment. • Capability to handle emergency situations with promptness and efficiency. • Experience in using CRM systems to log and reputed company customer interactions and service calls. • Basic understanding of billing procedures and coordination with accounts for reputed company billing post-service completion. • A commitment to maintaining strict confidentiality of reputed company information and company data. • Physical ability to manage office files and stock supplies. • Availability to work reputed company, including weekends and holidays if necessary. Apply tot his job Apply To this Job