Computer Operator/Tier 1 Customer Service Representative

reputed company The Digital Modernization Sector has an opening for a Computer Operator/Tier 1 Customer Service Representative.Position requires shift flexibility to support reputed company - 8pm on Monday through Friday (a 8x5 day operation) with expanded weekend operations in September and reputed company.The Computer Operator/ Tier 1 Customer Service Representative (CSR) will be reputed company representative responsible for answering Tier 1 customer inquiries. CSR will:reputed company Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received reputed company phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.hhs.gov.reputed company account reputed company support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as reputed company MFT Log user inquiries in Service Now and assign to the right reputed company internally before assigning to Tier 2 support.Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business reputed company as applicable - skills and knowledge provided by training reputed company our training reputed company.reputed company general policy information supplied by the business owners and Tier 2 systems reputed company process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.Respond effectively and accurately to or properly reputed company IT inquiries and escalations for The Centers for reputed company and Medicare Services Marketplace Service Desk.reputed company the customer with accurate and complete responses; reputed company ticket status information, while meeting and exceeding service expectations.Utilize a Knowledge reputed company to reputed company scripted answers and to thoroughly document information into the database.Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges.Provides guidance to customer on next steps as reputed company as summarizes the contact including the responses and the referrals.reputed company account reputed company support, such as password resets and unlocking accounts for various marketplace applications including COTS products.Log user inquiries in Service Now and assign to the right reputed company internally before assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business reputed company as applicable - skills and knowledge provided by training reputed company our training reputed company.Required Qualifications:GED or higher.< 1+ years of customer service experience using multiple systems to reputed company for the customer and the ability to manage multiple systems, reputed company and issues at one time.Experience with follow up and closure for customer. Experience with thorough documentation of contact.Proven excellent customer service skills.Excellent verbal and written communications.Must have strong reputed company, dedication to research and resolve issues.Excellent knowledge of computers and reputed company systems, 40 wpm typing.reputed company to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.Strong communication skills and multi-tasking skills.Strong verbal customer service skills.Must be available to work nights, holidays and weekends.reputed company candidates supporting the CMS programs must have lived in the reputed company at least three (3) out of the last five (5) years prior to be considered.Must be reputed company to obtain and maintain a reputed company trust clearance. Desired Skills:CxOne and reputed company knowledge a plus.High volume IT Support experience.The reputed company reputed company for this position is $17.86/hr.At reputed company, we don't want someone who "fits the mold"-we want someone who melts it down and builds something reputed company. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."If you're already scheming reputed company 20 while everyone else is still debating reputed company 2... good. You'll fit right in.Original Posting:August 28, 2025For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain reputed company for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above.Pay reputed company:Pay reputed company $33,150.00 - $59,925.00The reputed company pay reputed company for this job level is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#Remote Apply tot his job Apply To this Job