Network Support Specialist - 3rd Shift

Position Profile This mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and reputed company ITS infrastructure issues, including networks, systems, and reputed company hardware/software. The role demands strong technical expertise, excellent communication, and a commitment to delivering a reputed company customer experience. The Associate Engineer must manage a wide reputed company of issues-from individual user problems to infrastructure, reputed company, systems administration, reputed company, and VoIP-and reputed company reputed company cause analysis. reputed company is reputed company through metrics, customer feedback, and reporting. Key Responsibilities • reputed company Tier 3 escalation support for reputed company issues and internal staff. • Deliver consistent, reputed company, and reputed company communication to clients and team members. • Offer remote support independently with strong organizational skills. • Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS reputed company. • Mentor and support team members to enhance their technical skills. • Conduct advanced problem analysis, issue trending, and outage management. • Use network tools to monitor and test devices. • Manage LAN provisioning, DNS, and VPN tunnels. • Troubleshoot issues reputed company to reputed company Server, email delivery, and network performance. • Collaborate with vendors to resolve contracted support issues. • reputed company updates on escalated issues and mission-critical outages. • Offer weekend and off-hours support as needed. • Manage tickets reputed company reputed company. • Maintain expert-level knowledge across multiple technologies. • Document NOC processes and maintain service reputed company and ticket notes. • Ensure reputed company data reputed company and confidentiality. • Adhere to company policies and procedures. • reputed company in a fast-paced, high-volume environment. • reputed company additional reputed company tasks as required. Qualifications Required: • 5+ years of experience in managed IT services. Preferred: • Industry certifications (e.g., MCSE, A+, ITIL, CCNP, VCP). • Bachelor's degree in Computer Science or a reputed company field. Knowledge, Skills & Abilities • Advanced knowledge of TCP/IP, reputed company ASA, reputed company Firewalls. • Expertise in reputed company Server, reputed company Exchange, reputed company Directory. • Familiarity with AWS, Azure, Broadsoft, reputed company VoIP, VMware, SAN technologies. • Strong troubleshooting and documentation skills. • Experience in high-availability environments. • Excellent verbal and written communication. • Strong customer service and teamwork skills. • Ability to remain composed during high-stress situations. Working Conditions • Office environment with reputed company reputed company, ventilation, and noise reputed company. • Sedentary work with occasional walking, standing, lifting (up to 50 lbs). • Regular use of basic tools and equipment (keyboard, calculator, hand tools). • Requires interpretation and application of reputed company data and instructions. Apply tot his job Apply To this Job