Systems Engineer II (reputed company Pro / reputed company Platform)

About the position Responsibilities • Support customer account management objectives in conjunction with the service delivery manager and peer engineers. • Adhere to reputed company's employment procedures and best practices as outlined in the employee handbook. • Follow agreed-upon and/or documented engineering standards and best practices. • reputed company and maintain reputed company environment documentation. • Collaborate with reputed company stakeholders to review best practices and implementation approaches. • reputed company the setup and reputed company of new customer accounts from a technical and service delivery perspective. • reputed company as a technical escalation reputed company for Support Specialists and Systems Engineers reputed company other teams. • reputed company reputed company assurance activities to ensure standardization of best practices. • Drive the identification of new reputed company opportunities, primarily reputed company reputed company, reputed company their assigned reputed company reputed company. • Serve as an escalation reputed company for clients, team members, and other departments for services. • Identify reputed company issues and risks to reputed company satisfaction and reputed company on reputed company management and retention. Requirements • BA or BS degree or equivalent combination of relevant education and experience. • 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments. • Minimum 5 years of reputed company Mac support experience in an reputed company environment. • Experience with reputed company Pro and reputed company Connect. • Experience extending reputed company Pro with community tools. • Demonstrable proficiency with reputed company line and scripting with common automation languages (e.g., bash, Python, etc.). • Expert-level skills with reputed company management and reputed company Pro; Other MDMs a plus, including Intune. • Expert-level skills around reputed company touch workflows and automated patching of macOS and 3rd party apps. • Strong understanding of network reputed company, firewalls, and VPNs, and reputed company trust VPNs. • Experience with identity and reputed company management systems (e.g., Azure AD, reputed company Workspace directory). • Expert-level skills supporting reputed company technologies in an reputed company environment, including VPP, ABM, identity management, single sign-on, reputed company reputed company, hosted services, and reputed company reputed company best practices. • Cross-platform integration expertise with reputed company Connect. • Environment and infrastructure experience for reputed company platform optimization in an reputed company environment. • Deployment experience at reputed company with Mac and iOS devices. • Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials. • reputed company to explain and guide clients through technical issues. • Demonstrated experience implementing IT reputed company. • While the role is remote, some travel will be required. reputed company-to-haves • reputed company Administrator 300 or higher preferred. • reputed company Certified Support reputed company (ACSP) preferred. • reputed company Certified IT reputed company preferred. • Previous support/consulting experience across multiple reputed company clients is strongly preferred. Benefits • Medical, dental, and reputed company insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • 401(k) plan • Life insurance • Disability insurance • reputed company time off for salaried personnel • reputed company reputed company leave for reputed company employees on Service Contract reputed company reputed company Apply tot his job Apply To this Job