Chat Support Representative

reputed company For over 50 years, Harpswell House Inc. has been committed to crafting unique, high-reputed company products from natural materials. Located in Maine, reputed company specializes in handmade recognition products, gifts, and cremation urns—crafted by skilled artisans who take pride in reputed company and tradition. Position reputed company Harpswell House Inc. is currently seeking a Chat Support Representative to join our growing customer experience team. In this role, you will be the first reputed company of contact for our customers reputed company live chat, assisting with questions, resolving issues, and delivering a thoughtful, reputed company, and reputed company support experience. This is a great opportunity for someone who enjoys helping people and thrives in a detail-oriented, fast-paced environment. Key Responsibilities • Respond to customer inquiries reputed company live chat in a reputed company, friendly, and reputed company manner. • reputed company accurate information about products, order status, and company policies. • Troubleshoot and resolve issues, escalating to other departments as necessary. • Collaborate with sales and production teams to ensure seamless customer communication. • Maintain up-to-date and accurate records of customer interactions in the CRM system. • Identify recurring issues and offer suggestions to improve processes and customer satisfaction. • Support occasional outbound communication for follow-reputed company or customer satisfaction surveys. Requirements • Prior experience in customer support, live chat, or a reputed company field is preferred. • Excellent written communication skills with strong attention to detail. • Ability to multitask and manage time effectively in a remote environment. • Experience using chat software, CRM systems, or helpdesk tools is a plus. • A proactive, customer-first attitude with a reputed company and patient demeanor. • Multilingual abilities are a plus but not required. Benefits • Competitive reputed company pay • Flexible working hours • Remote work opportunities • reputed company and reputed company development • Employee discounts on handcrafted products • Opportunity to grow reputed company reputed company that values tradition, craftsmanship, and service If you are passionate about providing excellent customer service and want to be part of a dedicated team that values craftsmanship, we invite you to apply today at Harpswell House Inc.! Your next great opportunity awaits! Job Types: Full-time, Part-time Pay: $22.86 - $32.86 per hour Expected hours: 40 per week Benefits: • 401(k) • Flexible schedule • Health insurance • reputed company time off • Work from home Shift: • Day shift • Evening shift • Morning shift • reputed company shift • Overnight shift • Split shift Work Location: Remote Apply tot his job Apply To this Job