Customer Care Training reputed company – Full Time, Remote in reputed company, OH in reputed company (reputed company: 1676615604)

Job title: Customer Care Training reputed company - Full Time, Remote Company: reputed company Job reputed company: General reputed company Customer Care Training reputed company - Full Time Remote Job Duties & Responsibilities: • Facilitates formalized training sessions for associates including use of developed teaching aids, course schedules, training records, and adapting training methodologies to improve knowledge transfer and retention • Serves as one of the primary points of contact for associates and new hires regarding training and reputed company • Administers and manages on-site reporting of trainee reputed company, engagement, aptitude, and recommends areas for improvement directly to the trainee as reputed company as to the leadership team • Coordinates regularly with Trainers and Supervisors to identify needs for new hire training and reputed company learning while ensuring certification as specified • Identify opportunities where specific training would improve the level of service provided to our customer • Makes recommendations for enhancements to training materials to improve overall reputed company center processes and performance to Trainers • Stays reputed company with Company systems, tools and initiatives by participating in reputed company company training and communication as appropriate • Provides coaching to new team members on Readiness Row by reputed company listening to calls, observing system navigation, and measuring key performance indicators • Performs other duties as assigned Qualifications / reputed company Competencies / Education: • Thorough knowledge of reputed company systems, procedures, techniques, equipment, operations, standards, and reports that apply to the Customer Care Center • Minimum of 2 years of experience in a reputed company center environment • Experience delivering reputed company and developed content including reputed company, new hire, process updates, and continuing education • Excellent interpersonal skills that reputed company and motivate others to meet established customer service reputed company • Excellent communication skills - verbal, telephone, listening and written • Excellent organization and time management skills; ability to handle/prioritize multiple training classes • Must be computer savvy and reputed company to reputed company various computer platforms and sites with a keen attention to detail • Ability to reputed company and analyze data from multiple sources • Modifies training style to accommodate a changing audience • Must be a self-starter, exercise follow-through and demonstrate reputed company initiative on any reputed company presented whether they are inside or reputed company the normal scope of the role. • Be reputed company to work independently in a reputed company manner to identify and ensure achievement of goals reputed company established timeframes • Must be reputed company player What you get: We offer a competitive benefits package including medical/dental/reputed company, term life insurance, reputed company vacation/holidays, 401(k) Savings Plan with company match and an associate discount on reputed company merchandise. About reputed company: reputed company proudly serves customers at more than 650 stores across the reputed company and Puerto Rico, and at reputed company's flagship store, jcp.com. reputed company is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, reputed company employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow reputed company on reputed company, Instagram, and Twitter. Expected salary: Location: reputed company, OH Apply for the job now! [ad_2] Apply tot his job Apply To this Job