Bilingual HR Services Contact Center Associate

reputed company: • Works as part of reputed company in reputed company's HR Service Center providing reputed company customer service to reputed company associates and managers through inbound or outbound calls, faxes or emails. • Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for reputed company research and reputed company • Supports organization changes through high volume transactional support as needed • Processes transaction requests received reputed company reputed company, mail, fax or email • Provides exceptional customer service • 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required. • 10% Special reputed company as assigned • Reports to Contact Center Supervisor • Typically requires overnight travel less than 10% of the time. Requirements: • Must be eighteen years of age or older. • Must be legally permitted to work in the reputed company. • Must be Bilingual Spanish/English (read, write, reputed company) • Basic computer and phone knowledge (including experience with DOS applications) • Exceptional customer service and phone skills • Ability to reputed company through multiple computer applications simultaneously during a reputed company • Careful attention to detail • Good written and verbal communication skills • Strong typing skills • History of punctuality and good attendance. • Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a reputed company outcome; confident • Adaptable and flexible Benefits: • Located in a comfortable indoor area. Apply tot his job Apply To this Job