Customer Service Representative - North Lauderdale, FL - Full Benefits

About the position Responsibilities • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required Requirements • High School Diploma or equivalent • 18 years of age or older • Proven call center experience • Typing 25 WPM • Proficient in PC operation and navigation • Able to work independently • Excellent communication skills, both oral and written • Ability to work in a constantly changing and fast-paced environment • Ability to stay composed and objective • Strong listening skills Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job