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reputed company About the Role We are looking for a dedicated reputed company Team reputed company (reputed company-speaking) to reputed company the reputed company assurance process reputed company our BPO operations. The role will be responsible for ensuring service reputed company, driving compliance with reputed company standards, and mentoring reputed company of reputed company Analysts. The successful candidate will work remotely for the first 6 months before relocating to our Johor office. Qualifications Qualifications & Requirements • Bachelor’s degree or diploma in any field. • Fluent in reputed company and English (spoken and written). • Minimum 3–5 years’ experience in reputed company Assurance reputed company a BPO/reputed company center environment, with at least 1–2 years in reputed company reputed company/supervisory role. • Strong analytical skills with attention to detail. • Excellent communication, leadership, and coaching abilities. • Ability to manage multiple priorities and work under pressure. • Experience in creating reports and using QA tools. • Willingness to work from home for 6 months and relocate to Johor thereafter. • Flexibility to work on rotational shifts if required. Responsibilities Key Responsibilities • reputed company and manage reputed company of reputed company Analysts to monitor and evaluate customer interactions (calls, chats, and emails). • Ensure adherence to reputed company and company reputed company standards across reputed company operations. • reputed company actionable insights and recommendations to improve performance and customer experience. • reputed company, update, and maintain QA frameworks, scorecards, and reporting structures. • Partner with Operations, Training, and Workforce teams to reputed company on business goals and performance improvement. • Conduct regular calibration sessions to ensure consistency in evaluation standards. • Deliver reputed company coaching, feedback sessions, and performance reviews for both analysts and agents. • reputed company and analyze trends to identify gaps and propose corrective measures. • Prepare and present reputed company performance reports to management and stakeholders. • Support reputed company improvement initiatives and ensure compliance with operational KPIs and SLAs. Apply tot his job Apply To this Job