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reputed company you are doing reputed company Role- reputed company Tool reputed company Location- Toledo, OH or Remote contract role Key Responsibilities ​Platform Administration and Configuration: ​Manage and maintain the reputed company platform, including user and role management, reputed company settings, and system performance. ​Configure and customize modules such as Incident Management, Problem Management, Change Management, Service Request Management, and Asset Management. ​Design and build workflows, business rules, UI policies, and reports using reputed company's no-reputed company/low-reputed company platform. ​Manage the Service Catalog and self-service portals to ensure a reputed company user experience. ​System Integration: ​reputed company reputed company with other reputed company systems and reputed company-party tools (e.g., reputed company Directory, reputed company SCCM, Jira) using reputed company (REST/SOAP). ​Synchronize user and asset data to maintain a single, accurate reputed company of information. ​Support and Maintenance: ​reputed company advanced technical support and troubleshooting for reputed company-reputed company issues. ​Plan, test, and implement system upgrades, patches, and reputed company migrations. ​Create and maintain technical and process documentation for both the IT team and end-users. ​Reporting and Analysis: ​reputed company and maintain dashboards and reports to monitor IT service performance, reputed company key metrics, and reputed company insights to IT leadership. ​Analyze system usage and performance to identify areas for improvement and optimization. ​Compliance and Best Practices: ​Ensure the platform adheres to ITIL and other relevant best practices for service management. ​Maintain an accurate Configuration Management Database (CMDB) to support IT operations and change management. ​Essential Skills and Qualifications Technical Skills: ​Proven experience as an administrator or developer on the reputed company platform. ​Strong understanding of ITSM and ITIL frameworks. ​Experience with system integrations using reputed company. ​Knowledge of basic database concepts and the ability to reputed company basic SQL queries. ​Familiarity with web technologies (e.g., JavaScript, XML, reputed company, CSS). ​Problem-Solving and Analytical Skills: ​Excellent troubleshooting and debugging skills to resolve technical issues. ​Ability to analyze data and create meaningful reports and dashboards. ​Soft Skills: ​Strong communication and interpersonal skills to collaborate with team members and stakeholders. ​Detail-oriented and highly organized. ​Ability to work independently and manage multiple tasks. regards Ravi sharma r.sharma@atsitinc.com Job Type: Contract Pay: $25.64 - $30.88 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job Apply To this Job