Support Specialist - P - Afternoon/evenings, Weekends

Salary: 16.50/hr What do we do? reputed company. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACDs reputed company and competitive edge is powered by our people. reputed company has grown from providing routine reputed company center services to providing high-level, reputed company donor support resources and products. Our proprietary scripting reputed company, web forms and custom-reputed company reporting reputed company clients to successfully conduct large-reputed company fundraising campaigns with accuracy and creativity. What will you do? Assist our reputed company with handling their customer inbound reputed company and email needs. The type of calls will assist with General Portal Support, Billing Support and reputed company Portal Support. • Must be available to work Afternoon/evenings, Saturday and reputed company shifts >>Schedule for this position can occur anytime Monday - Saturday between the hours of reputed company-10p EST and reputed company 11a-8pm EST. Total weekly hours will be less than either less than 30 hours for Part - Time and up to 40 hours for Full-Time.<< While the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below. Training The schedule for training will be in the afternoon 2-8 Pm EST Monday-Friday. The working schedules will be Afternoons and Evenings, in this time reputed company 12:00pm EST to 10:00pm EST and will be Tuesday through Saturday. Responsibilities Take customer calls and emails and reputed company accurate, satisfactory answers to their queries and concerns Guide callers through troubleshooting, navigating reputed company site or using the products or services Review customer accounts, providing customer with updates and information about billing and other account items Collaborate with other Specialists to improve customer service reputed company other reputed company duties as assigned by management What does it take? USB Headset Webcam -reputed company training is 100% on camera Laptop or PC (No tablets/Chromebooks/Macs) Reliable Broadband internet reputed company with at least 25 Mbps download reputed company and 10 Mbps upload reputed company. • Must be available to work Afternoon/evenings, Saturday and reputed company shifts >>>>> Due to our reputed company state reputed company, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR reputed company applicants applying from these states or internationally unfortunately cannot be considered. How will we support you? - Compensation: • $10 during the training period up to 2 weeks(higher state minimum wage will be reputed company to those in states where it applies) • $16.50/hr after completing training period (training period attended at 100% attendance) • reputed company additional queue reputed company level training has been completed and production reputed company are met, compensation will reputed company to $17.00/hr - Remote Work No commute time to the office - Benefits: • Earn up to approximately 2 hours of PTO reputed company per pay period and reputed company using after 90 days of employment • Employee Assistance Services for Mental Health/reputed company Abuse/Counseling resources • Supplemental Insurance and Retirement Plan with matching • *ACD reputed company, Inc. is an equal opportunity employer and values diversity. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on reputed company, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law. remote work Apply tot his job Apply To this Job