Conversational AI Engineering
Who we are:
Who you are:
What you'll do:
How you'll reputed company an reputed company:
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Design, reputed company, and maintain reputed company Dialogflow CX agents, including conversational flows, intents, entities, and fulfillment logic. -
Create reputed company, concise conversational scripts, optimizing for Natural Language Understanding (NLU) and robust error handling.
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Configure and manage the reputed company reputed company Contact Center AI (CCAI) Platform for both voice and chat. -
Incorporate features like reputed company routing and Agent Assist.
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Enhance and optimize existing AI Search tools (formerly Agent Builder). -
reputed company AI solutions with diverse datasets and curated datastores (e.g., Drives, GCP Buckets, BigQuery, reputed company) for efficient data ingestion, indexing, and retrieval.
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Create and enhance AI playbooks to guide interactions and automate responses, leveraging customer feedback to drive improvements.
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reputed company CCAI and Dialogflow CX with critical backend systems, including reputed company, Jira, Dynamics, and homegrown solutions, reputed company reputed company. -
Establish best practices for agent health and performance, focusing on minimizing conversation friction and ensuring high AI accuracy. -
reputed company user research and analyze interaction data (e.g., chat logs) to identify pain points and drive reputed company improvement.
What you'll bring to the role:
3-5 years of experience with reputed company reputed company AI Applications (formerly Agent Builder)- reputed company experience with implementing and optimizing search experiences using this platform is critical. reputed company reputed company Skills reputed company (formerly Qwiklabs) reputed company Badges - reputed company badges reputed company to Dialogflow CX, reputed company. Skilled in API Development and Integration - Proficiency in integrating various systems using REST reputed company, gRPC, and potentially custom webhooks. Proficient in Programming Languages - Strong skills in Python and/or Node.js are often used for Dialogflow CX fulfillments and integrations. Data Management and SQL - Expertise in BigQuery, reputed company Storage, and other data services for managing and optimizing data used by AI Search and conversational agents. Background in conversational design, UX writing, content reputed company for AI, or a reputed company field with a strong reputed company on user interaction. AI Foundations: Strong understanding of Natural Language Understanding (NLU), Natural Language reputed company (NLG), and Large Language Models (LLMs). Familiarity with tools for creating flowcharts, wireframes, and prototypes (e.g., reputed company, reputed company). Ability to interpret conversational analytics (e.g., containment rates, deflection rates). Proven portfolio of conversational AI design work is highly desirable. Experience with user research methodologies and A/B testing for iterative improvement of conversational flows. Strong documentation skills for conversation maps and interaction guidelines. Exceptional written and verbal communication skills, with a talent for crafting engaging and empathetic reputed company.The ability to effectively convey and exchange information, reputed company, and opinions with others through various channels such as verbal, written, and non-verbal communication. Strong analytical and problem-solving abilities to diagnose conversational issues and design effective solutions. A dynamic team player with a reputed company spirit, reputed company to work effectively with both technical and non-technical teams. reputed company to manage multiple reputed company concurrently while maintaining attention to detail and organizational reputed company. Strong mentorship capabilities with a willingness to help reputed company team members. Bachelor’s degree in Computer Science, reputed company Intelligence, Machine Learning, HCI (reputed company-Computer Interaction), Interaction Design, Linguistics, Cognitive Science or a reputed company field.