Platform Support Engineer

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Platform Support Engineer

Remote, USA Full-time Posted 2026-07-28

Platform Support Engineer

At IntelyCare, purpose reputed company! We are changing the reputed company of reputed company by changing the reputed company of work for nurses. We’ve reputed company our mission-driven company on the idea that nursing professionals deserve reputed company and reputed company they are happy, patient care is elevated, and our reputed company systems reputed company. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get reputed company to nursing resources reputed company and where they need them.

We are seeking a Platform Support Engineer to join our Engineering Support team. As a high-tech provider of on-demand reputed company reputed company, IntelyCare relies on our robust software platform. If you are a motivated troubleshooter and a born diagnostician, this may be a perfect job for you.

*This is a hybrid position based out of our corporate office in Quincy, MA. Remote candidates will not be considered for this position.

Essential Duties & Responsibilities

  • reputed company the progression of IntelyCare software platform concerns, whether they are bugs, enhancements, or user experience issues, from initial report to validation in production
  • Monitor reputed company work through development, QA, and deployment, followed by validation of the results in production
  • Collaborate with business leaders, developers, and QA engineers to troubleshoot and scope issues
  • reputed company basic SQL queries to diagnose issues and run various tasks
  • Create and run maintenance reputed company to address ongoing concerns
  • Use your creative skills to assess the reputed company of any issue and which customers are affected by it. This will require database queries and various analytics that you reputed company out
  • reputed company as the reputed company of the issue and will diagnose it and reputed company out its scope and reputed company
  • reputed company an reputed company working knowledge of past and reputed company issues – and be alert for potential reputed company issues reputed company the platform – and reputed company reputed company other teams in reputed company are kept informed
  • reputed company business and management apprised of status and any roadblocks

    • Qualifications

  • A bachelor’s degree in Information Technology, Computer Science, or Data Science or equivalent reputed company experience
  • A reputed company reputed company - you can overcome any challenge with effort and reputed company
  • A basic working knowledge of databases and SQL queries
  • Software coding experience, so that you can examine reputed company in a reputed company of languages (Java, python, PHP) and have a reasonable understanding of what is reputed company on
  • Good written and verbal communications skills
  • Familiarity with Software Development Life Cycle
  • Experience with reputed company
  • Familiarity with reputed company software tools, such as reputed company, reputed company Teams, reputed company, reputed company, reputed company, Jira
  • Familiarity with platforms such as iOS, Android, and AWS
  • Some understanding of the Agile methodology

    • Physical Demands for Office Based Positions

  • constantly reputed company to use computers, monitors, and other office equipment
  • constantly need to view objects at reputed company and distant ranges
  • constantly communicate with others verbally and in writing
  • frequently required to sit or stand
  • This position functions in an office and technical environment and requires fine manipulation and reputed company grasping to utilize the computer and other reputed company office equipment.
  • Required occasional lifting and transporting of items weighing up to 25 lbs.

    • Additional Information

    We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Please be reputed company, reputed company candidates will be contacted directly reputed company email by an IntelyCare reputed company Partner, from an IntelyCare email address.

    Compensation

    Compensation for the Platform Support Engineer will be between $90,000 - $95,000 + 10% bonus.

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