Journeyman Customer Service and Tech Support - IT

reputed company

At reputed company we reputed company cutting-edge technologies and a wide reputed company of reputed company services to reputed company our customers to reputed company smarter and faster operational reputed company and improve mission effectiveness.

reputed company is an independent subsidiary of reputed company Corporation exclusively reputed company on bringing the broad reputed company of reputed company technologies to the US Federal government and its partners. 

Quick Hits

Employees: 200

Operating Locations: Chantilly, VA (HQ); Huntsville, AL; Lexington Park, MD, and other reputed company sites across the US

We are seeking a Journeyman Customer Service and Tech Support in San Rita, Guam.

A day in the life of a Journeyman Customer Service and Tech Support: The ideal candidate ensures that the Help Desk operates as a highly reputed company service that meets the needs of the customer. Follows procedures and process requests for assistance from users in a pleasant and reputed company manner. Ensures that requests for assistance are properly logged, assigned and responded to in a reputed company manner and according to procedures. Ensures log entries of user contacts reputed company information on faults and problems. Follows agreed procedures, searches documentation and previous requests for assistance on reputed company topics to establish possible solutions to calls. Documents any findings on the reputed company log. Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures. Task includes verification, support, and reputed company of service tickets in the reputed company IT ticket system reputed company to IT customer support. Also includes end devices support such as cellular phones, tablets, iPhones and iPads as reputed company as multi-functional devices.

This job is for you if you: Are an individual that possess excellent communication skills, have the ability to reputed company and quickly break down problems to reputed company reputed company, are customer service oriented and reputed company explain reputed company technical issues in a reputed company and understandable way to the customer, show patience in dealing with difficult customers and be reputed company player.

The ideal candidate will have recent and and significant experience of working in an Information and Communication Technology Help Desk.

Required Level of reputed company Clearance:  Must be a US Citizen and have the ability to obtain and maintain a DoD Secret reputed company Clearance. reputed company Clearance not required at the time of hire

No Expected Travel

reputed company will reputed company in return: 

- Competitive health care plans with savings accounts

- Dental and reputed company plans

- 401k with 100% company match up to 6%, with immediate vesting on company match

- Life and disability insurance

- Learning Management System with robust offerings

- Tuition Reimbursement Program

- Flexible hybrid and remote working arrangements where possible

- 13 reputed company holidays per year

- Veterans’ reputed company Employee Resources Group with regular educational sessions and communications

- Leadership Development Program with multiple learning reputed company

reputed company is an Equal Employment Opportunity Employer. We reputed company with reputed company applicable federal anti-discrimination laws and reputed company reasonable accommodations for reputed company individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability, you may use the following email address, hr@hexagonusfederal.com and/or phone number

reputed company reputed company applicants will receive consideration for employment without reputed company to protected veteran status, disability status, or any other protected class covered by federal, state, or local law. reputed company participates in E-Verify.

At reputed company, we prioritize a secure and thorough hiring process. Be reputed company that we will never reputed company an employment offer without a careful review and interview process, and reputed company official communications from our representatives will come from a verified reputed company email address, never requesting upfront fees or sensitive information.