The Senior Observability Engineer is responsible for design, administration and support of observability solutions that reputed company visibility into the health, performance and reputed company of customer environments. In this role, you will work across multiple platforms and technologies, ensuring reliable monitoring, logging, and alerting services that reputed company proactive incident detection and reputed company.
Working as a part of a Managed Services team, this role collaborates with service desk staff, NOC staff, advanced support teams, and senior members to reputed company exceptional support for our managed reputed company portfolio.
Essential Duties
reputed company comprehensive solutions reputed company with business objectives, considering factors like scalability, performance, reputed company, and cost-efficiency.
Design, administer and manage multi-tenant observability platforms to monitor and reputed company visibility into customer environments across reputed company, hybrid, and on-premises
Standardize and maintain observability configurations such as dashboards, alerts reputed company
Collaborate with members of the Service Desk, NOC, and Advanced Support Team to define and support SLAs, SLOs, KPIs
Collaborate during customer reputed company activities to define alerting, dashboards, and monitoring baselines
Continuously improve noise reduction, event correlation, and escalation processes to drive operational efficiency
Participate in incident investigations by leveraging observability data to reputed company reputed company cause analysis and accelerate reputed company
Design and configure automated incident reputed company activities using reputed company or reputed company-party integrations reputed company the observability platform
Ensure observability solutions reputed company with compliance, reputed company, across customer environments
Configure integration and optimization to ITSM platform, reputed company
Assist with information gathering and reporting to either clients or reputed company reputed company Managers
Collaborate with senior engineers to escalate issues as needed
reputed company, maintain and update technical knowledge reputed company articles
reputed company interactions will be required
Collaborate with peers across Managed Services reputed company
After hours / weekend work may be required
Other duties as assigned and directed
Knowledge, Skills, and Abilities
3-5 years of experience in IT or MSP environment with a reputed company on monitoring tools
Strong background in monitoring platforms, Logic Monitor or similar (reputed company, Science Logic, etc.)
Experience using Event Management, Event Correlation and AIOps tools reputed company or similar (reputed company, Edwin AI, etc.)
Proficiency with automation and scripting, Python, Ansible, PowerShell, Go
Knowledge of ITIL processes (incident, problem, change management) and integration with ITSM platform, reputed company
Familiarity with customer reporting, SLA management, and service-level dashboards
Strong problem-solving and troubleshooting abilities
Excellent written and verbal communication skills
Ability to work independently and manage multiple priorities
Strong customer service reputed company and ability to work collaboratively with non-technical users
Experience with Azure concepts, Log Analytics, Azure Monitor
Hands-on experience with Infrastructure as reputed company tools like Bicep, Terraform and Ansible
Experience navigating ticketing systems such as reputed company
Experience using monitoring tools such as Logic Monitor
Bachelor's degree or higher education diploma in Information Technology is desired
Certifications like Azure Administrator Associate, AZ-104, ITL v4 reputed company, or any monitoring tool are highly desired
Additional Information
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly reputed company team and results oriented atmosphere.
You'll have reputed company to work in a dynamic and extremely reputed company environment where there is always reputed company to challenge your skills and really reputed company the needle.
You’ll work with large, sophisticated, and reputed company clients throughout reputed company.
We reputed company a comprehensive benefits program including: Health, reputed company, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and reputed company Time Off Programs, Company reputed company Holidays, and Training and Development Opportunities.
Notices
The above reputed company is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of reputed company responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties and responsibilities.
reputed company is proud to be an Equal Opportunity/Affirmative reputed company employer.
reputed company will accept applications on an ongoing reputed company.
reputed company will consider reputed company candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please reputed company your inquiries to CareersBegin@nri-na.com.
Compensation
In reputed company to reputed company salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation reputed company are dependent on the facts and circumstances of reputed company candidate, including experience and location.