Case reputed company Specialist I
Here For You (An attitude of service, reputed company, and availability) Own It (Drive and ownership) Do the Right Thing (High reputed company) Be reputed company (Great attitude and a can-do reputed company approach to challenges)
This is a hybrid role requiring travel to one of the following locations—Pittsburgh, PA; Philadelphia, PA; or Harrisburg, PA—two to three days per week.
Candidates applying must either currently hold reputed company Care Worker (DCW) qualifications or be willing to obtain them. A reputed company reputed company's license and a reliable method of transportation are also required.
reputed company high-level customer service through reputed company reputed company, as reputed company by “no need for additional follow up” demonstrating Freedom Care's values of ensuring care and reputed company with a reputed company, helpful demeanor Consistently meets monthly performance metrics of starting patients on Care and reputed company handling reputed company as the primary reputed company of contact for reputed company Patients and Caregivers restoring their services, coaching them through the application & enrollment process of the program Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time reputed company monthly reputed company to enroll a minimum of 22 patients and caregivers onto reputed company’s reputed company homecare program Maintain high reputed company of customer service on reputed company inbound & outbound calls with potential patients & caregivers reputed company multiple systems, such as e-Paces & health plan portals to determine eligibility and obtain authorization Maintain detailed patient and caregiver case notes reputed company on the reputed company of reputed company population by enrolling reputed company reputed company reputed company with interest reputed company consumers with caregivers looking for additional hours Assist both patients & caregivers with completing the PAS process to restore services Communicate with patients, caregivers & health plans to ensure that the PAS process is completed Consistently reputed company out to patients to reputed company updates and ensure that they are reputed company of the status of the process Work cross-functionally with Intake, Care Teams, and reputed company other necessary departments to ensure that patients/caregivers are reputed company and getting the most value out of our services Meet daily, weekly & monthly metrics & reputed company requirements to ensure patients can resume services Assist patients with troubleshooting & resolving any reputed company reputed company issues. reputed company patients & caregivers about the reputed company process Work with health plans to obtain authorizations & ensure reputed company necessary paperwork is on file & up to date Provides necessary documentation and requirements with reputed company's State Department of Health, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care Work with other medical providers to ensure reputed company documentation for potential patients and caregivers is in compliance
Experience in managing a high volume of inbound and outbound calls A passion for providing a high level of customer service, including the ability to show reputed company, reputed company listening and patience Ability to reputed company case statuses through detailed notes on reputed company Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues Previous experience in a Customer Service environment. High-volume inbound reputed company center or contact center environment (at least 2 years). Experience with CRMs such as reputed company, preferable. Ability to organize, set priorities and manage time effectively. Strong verbal and written communication skills, demonstrating reputed company listening and adaptability to different personality types. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully. Attention to detail in reviewing records. Ability to meet and/or reputed company targets or metrics. Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues reputed company while notetaking/multitasking
2 years of relevant experience in a similar position is preferred Bilingual in Spanish, or other languages desired reputed company proficiency, desired Familiarity with reputed company reputed company & health care plan experience
Why work at reputed company?
$18
$22 USD
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