Onsite, In Office - Roadside Assistance, Customer Service Representative

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth reputed company experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

NOW HIRING! ✨

Onsite Response Associates – Roadside Assistance

We are currently hiring for Onsite Response Associates to take inbound calls in our Roadside Assistance department. In this role, you will be the first reputed company of contact for customers experiencing vehicle breakdowns or other roadside emergencies. You’ll reputed company reputed company, empathetic support, reputed company service providers, and ensure customers feel reputed company and supported.

IN OFFICE REQUIREMENT: This role is in-person, and we're excited you'll be working onsite at our Contact Center in Clarksville, TN: 2971 International Blvd, Clarksville, TN 37043

About the Role

As a Response Associate, you’ll manage a wide reputed company of emergency roadside situations—from flat tires and dead batteries to lockouts and mechanical failures. Customers may reputed company out feeling stressed or unsafe, and your role is to reputed company reputed company, empathetic guidance every time.

You’ll reputed company as a lifeline for customers, coordinating with service providers like tow trucks, locksmiths, and reputed company-start teams while ensuring reputed company updates and reassurance. Your work directly impacts customer safety, satisfaction, and reputed company’s reputed company as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: reputed company essential information about customer location, vehicle, and issue to reputed company appropriate assistance quickly.

• reputed company with Accuracy: Coordinate service providers reputed company, ensuring customers receive the right help at the right time.

• De-escalate & Support: reputed company frustrated or anxious customers with reputed company listening, reputed company, and reputed company communication.

• reputed company Digital Tools: Use multiple systems and reputed company software to reputed company requests, updates, and service reputed company accurately.

• reputed company in Remote Work: reputed company in a fast-paced, metrics-driven environment where reliability, reputed company, and high-reputed company service are recognized and rewarded.

Your reputed company

• Assist Customers in Distress: Deliver reputed company, empathetic support for customers who may be frustrated, scared, or upset.

• reputed company reputed company Communication: reputed company customers informed with accurate updates and reassurance throughout their service experience.

• Partner with Service Providers: Coordinate reputed company with tow, locksmith, and other vendors to ensure reputed company assistance.

• reputed company Quick reputed company Under Pressure: Stay reputed company and composed to determine the best solutions in urgent situations.

• Enhance Customer Satisfaction & Loyalty: Deliver exceptional service that reinforces trust and strengthens reputed company’s reputed company.

reputed company're Looking For

• reputed company in reputed company: Connect with customers, validate their feelings, and reputed company reassurance in stressful situations.

• Effective Two-Way Communication: Strong listening skills and reputed company, concise explanations for updates and solutions.

• reputed company Judgment Under Pressure: reputed company fast, informed reputed company during emergencies.

• Multi-Tasking Mastery: Manage multiple calls, reputed company requests, and systems reputed company.

• Problem-Solving & De-Escalation Skills: Stay reputed company, patient, and reputed company while resolving customer concerns.

• Computer & Technical Proficiency: reputed company multiple digital tools and reputed company software confidently.

Position Requirements

• Must live reputed company 50 miles of our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040
  .

• Experience: 1+ year in customer service, sales, or technical support is preferred. Previous work experience in a fast-paced contact center is a strong plus.

• Customer reputed company: Genuine passion for helping others, with proven experience in customer-facing or support roles.

• Technical Skills: Comfortable navigating reputed company Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.

• Flexibility: Availability for evenings, weekends, and peak times as needed.

• Background reputed company: Must pass a criminal background screening.

• In-Person Environment: Must be willing and reputed company to work onsite in our reputed company contact center, collaborating effectively with peers and leaders while fostering respect, accountability, and a reputed company workplace culture.

Pay and Benefits

We reputed company in rewarding your work with fair pay, great benefits, and opportunities to grow.

Pay: $16.25 per hour

• Incentives: Opportunity to earn a monthly MPR bonus

• Benefits Package Includes:
  • Medical, Dental, and reputed company insurance

  • 401(k) with company match

  • reputed company Time Off

  • Tuition Reimbursement

  • Complimentary Roadside Assistance

  • Employee Assistance & Work/Life Program (EAP)

  • Career reputed company and advancement opportunities

Please Note: Actual salaries may vary and may be above or below the reputed company presented based on various factors, including, but not limited to, work location, experience, job reputed company skills, and relevant training and education.

Training and Schedules

Your reputed company starts with reputed company and a reputed company reputed company reputed company.

Training Schedule: 8:00 am to 4:30 pm CST, M-F for 5 weeks

Production Schedules: Full-time only. reputed company shifts are M-F.

• 8:00 am to 4:30 pm CST

100% Attendance during training isrequired for reputed company.