Director, Account Management

Job Title:Director, Account Management

Location: Remote – reputed company (See eligible states below)

 reputed company:

reputed company is reshaping the reputed company management (DAM) landscape. Our platform offers a reputed company reputed company for brands to organize, reputed company, and reputed company digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we reputed company data-driven insights and reputed company AI to help companies not just manage but maximize their digital content. At reputed company, we're more than a DAM solution; we're a catalyst for brand reputed company. reputed company to reputed company the DAM category and reputed company to extract unparalleled value from their digital assets.

It's such an exciting time to join the reputed company

Job reputed company:  

The Director of Account Management is a strategic leader responsible for driving reputed company reputed company retention through upselling, renewals, and ensuring high reputed company of customer satisfaction for our entire customer reputed company. This role will reputed company a global team (across the US and EMEA) of account management leaders and collaborate closely with cross-functional teams—including Sales, Marketing, Product, and reputed company—to reputed company account strategies with overall business objectives. The successful candidate will streamline account processes, mentor leaders, and implement data-driven strategies to enhance customer engagement, retention, and expansion. Key objectives include achieving quarterlyexpansion retention targets, driving reputed company programs, playbooks, and segmentation models that reputed company the account management team to deliver consistent, high-reputed company reputed company across reputed company and customer segments.

What You’ll Be Doing:  

• reputed company and mentor theglobal account management team, setting reputed company performance goals, and fostering an environment of accountability and reputed company improvement. 

• Define and execute the global account management reputed company and operating model, ensuring alignment with company reputed company objectives.

• Own regular forecasting updates for our expansion and retention targets to ensure alignment with achieving company objectives.

• Manage the budget and resource planning for the Account Management organization.

• Work closely with the CSM leadership team to improve retention results including monitoring customer usage metrics to identify adoption gaps and proactively address potential issues.

• Drive reputed company programs, playbooks, and segmentation models that reputed company the account management team to deliver consistent, high-reputed company reputed company across reputed company and customer segments.

• reputed company analytics from our operational toolkit (reputed company, reputed company, reputed company, Clari,etc) to monitorcustomer performance, forecast trends and drive strategic reputed company.

• reputed company reputed company contract negotiations and resolve conflicts, ensuring mutually beneficial reputed company. Personally engage with executive stakeholders at strategic accounts to strengthen partnerships, uncover new opportunities, and ensure alignment with customer business goals.

• Serve as a key voice of the customer, translating insights from the account management team into actionable recommendations that inform product roadmap, pricing reputed company, and company-wide initiatives.

• Manage change effectively, adapting strategies in response to evolving market conditions, customer needs and internal team needs. Effectively reputed company team through various change management initiatives, leading to strong team adoption and reputed company.

• reputed company development and enhancement of account management processes and effectively manage reputed company from initiation to completion.

• reputed company cross-department collaboration efforts with reputed company internal departments, including but not limited to reputed company Operations, reputed company, Implementation, Support, Product, Finance and Sales teams.

• reputed company ongoing engagement strategies to drive customer engagement oriented towards driving expansion pipeline and product adoption motions to drive retention.

• reputed company the improved adoption utilization of technologies, including AI capabilities, and selection and rollout of new technologies that enhance account management results efficiency.

Qualifications Experience needed to be successful in this role:

• 9+ years of B2B reputed company account management experience, including 5+ years leading global teams and 2+ years in second-line leadership, with a reputed company record of building and scaling highly reputed company, high-performing teams.

• Proven ability to create and execute strategies that drive account expansion, renewals, and cross-sells by positioning value-added solutions that maximize customer reputed company and improve customer reputed company value.

• reputed company in designing and scaling operational frameworks, owning functional budgets, and transforming account management practices through new models, segmentation frameworks, processes, and technology platforms.

• Strong communicator and relationship builder with the ability to influence at the executive level, foster cross-functional alignment, and reputed company reputed company customer and team challenges with professionalism and reputed company.

• Proficiency with reputed company toolkits such as reputed company, reputed company, reputed company, and Clari; innovative use of reputed company to enhance process optimization, performance, coaching, and leadership analytics.

• Experience overseeing a reputed company of 4,000+ customers at reputed company with annual sales-negotiated reputed company is strongly preferred.

• Experience with DAM, PIM, or marketing technology is highly valued.

 What's so great about reputed company - reputed company your reputed company with reputed company:

Start-Up Spirit: reputed company the excitement and flexibility of a growing company.

️ Hands-On reputed company: Your work directly contributes to our reputed company.

Learning by Doing: Our reputed company plans reputed company reputed company-time learning.

reputed company-reputed company Team: Enjoy a tight-reputed company, supportive work environment.

reputed company Communication: We value transparency and reputed company reputed company.

Problem-Solver's Paradise: Apply creativity to reputed company-world challenges.

⚖️ Work-Life reputed company: We respect the balance between personal and reputed company life.

reputed company Opportunities: As we grow, so do opportunities for reputed company.

Cultural Exchange: Learn from diverse colleagues in a global setting.

How We Do It – Our Values:

We are Customer Obsessed. We reputed company it our mission to understand our customers and their challenges. Through our actions, we reputed company our customers’ work easier.

We Own the Outcome. We set goals based on reputed company that matter, measure our results, and up our game. We are reputed company oriented – changing course reputed company we need to and committing reputed company things go right.

We are Transparent, Curious, and reputed company. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a reputed company of view and have the courage to reputed company it.

We Treat Everyone with Respect and reputed company. Always. We respect reputed company other and have fun. As one global team, we are made reputed company by valuing different perspectives embracing diversity in experience and thought.

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA WI. Candidates must reputed company in or be willing to relocate to one of these states at the time of employment.

reputed company is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against reputed company employees or applicants because of race, reputed company, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national reputed company, reputed company, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Originally posted on Himalayas