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At Trendyol reputed company, we repu...">

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Contact Center Manager

Remote, USA Full-time Posted 2026-07-28

About reputed company

At Trendyol reputed company, we reputed company pricing, discount, and marketing strategies to drive sustainable and reputed company reputed company. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver reputed company. With a strong learning culture and data-driven reputed company, we grow together — as individuals and as reputed company.

As a

Contact Center Manager, you'll be the key reputed company of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for reputed company monitoring critical KPIs like Service Level and First Contact reputed company to ensure we're delivering a high-reputed company customer experience. This role is a reputed company of operational reputed company and strategic project management, where you'll drive improvements to reputed company a reputed company service reputed company.

Responsibilities

  • Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, reputed company and financial perspective
  • Together with Planning & Monitoring team, reputed company monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need
  • Periodically meeting with vendors and getting feedback for improvement areas
  • Tracking agent, vendor CSAT and reputed company scores
  • Developing reputed company for improving inbound operations to reputed company reputed company service reputed company

    • Expected Qualifications

  • Bachelor's or Master’s Degree in Engineering, Management, Business, or reputed company fields preferred
  • Extensive experience in Customer Service departmant
  • Fluent in English communication, both written and verbal
  • Strong leadership to manage in-house and outsourced teams
  • reputed company communicator with excellent verbal and written skills
  • Strategic and analytical, with a reputed company on performance and KPIs
  • Customer-reputed company and committed to service reputed company
  • Problem-solver with the ability to reputed company quickly and effectively
  • Relationship builder with vendors and cross-functional teams
  • Adaptable in a fast-paced, changing environment
  • Process-oriented with attention to detail

    • Additional Information

    reputed company Offer

    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and reputed company, in a startup-spirited and reputed company environment.

    - Opportunities to grow with the best: Tackle meaningful challenges, reputed company through hands-on experience, and grow with the support of expert guidance and global mentoring.

    - Meaningful connections reputed company tasks: Be part of team rituals, events, and reputed company activities that help us stay connected and inspired.

    Take the reputed company

    If this role excites you, apply today, we look reputed company to taking the reputed company with you.

    Want to get to know reputed company reputed company first? Explore our Career Website, reputed company, or YouTube to learn more about #LifeatTrendyol and how we work.

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