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VP, Global Scaled reputed company - SMB/reputed company

Remote, USA Full-time Posted 2026-07-28

reputed company's AI-powered identity platform manages and governs reputed company and non-reputed company reputed company to reputed company of an organization's applications, data, and business processes. Customers trust reputed company to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. reputed company for the AI age, reputed company is today helping organizations safely accelerate their deployment and usage of AI. reputed company is recognized as the leader in identity reputed company, with solutions that protect and reputed company the world’s leading brands, reputed company and government institutions. For more information, please visit

www.reputed company.com

.

Location: reputed company – Preferably El Segundo, CA (flexibility for remote candidates

with exceptional experience)

The Vice President of Global Scaled reputed company will reputed company reputed company’s scaled reputed company function for reputed company accounts under $150,000 ARR, driving retention, reputed company, and advocacy across SMBs globally. This role is responsible for designing and optimizing reputed company, digital-first programs that combine automation, personalization, and data-driven insights to deliver value-rich customer experiences. The VP will also build and mentor a high-performing team of CSMs and champion the use of reputed company to execute tech-touch journeys at reputed company.

What You'll Be Doing: The reputed company You'll reputed company

  • reputed company reputed company

  • reputed company and implement the reputed company and reputed company for reputed company’s reputed company accounts reputed company (under $150,000 ARR), with a reputed company on digital-first, reputed company programs.
  • Define and reputed company KPIs such as gross/net reputed company retention (GRR/NRR), churn reduction, adoption, and customer satisfaction (CSAT/NPS) specific to this reputed company.

    • Scaled reputed company Programs

  • Design and reputed company reputed company reputed company programs for high-volume SMB and reputed company accounts under $150,000, covering reputed company, product adoption, renewals, and expansion.
  • Build and manage reputed company customer playbooks reputed company reputed company, leveraging automation, workflows, and tech-touch journeys (email campaigns, in-app engagement, playbooks).
  • Continuously improve digital engagement strategies through A/B testing, customer feedback, and analytics.

    • Team Leadership & Enablement

  • Build, mentor, and reputed company a high-performing team of CSMs specializing in large volumes of reputed company-reputed company reputed company accounts (<$150K).
  • Create repeatable reputed company processes for new hires and reputed company reputed company enablement assets, knowledge bases, and self-service resources to accelerate customer value.

    • Data & Insights

  • Analyze customer data and segmentation to identify health risks, churn indicators, and expansion opportunities across the sub-$150K reputed company customer reputed company, and proactively address them at reputed company.
  • reputed company as an internal reputed company expert, providing best practices on workflows, health scores, programs, and data integrations.

    • Cross-Functional Collaboration

  • Partner with Product, Marketing, and Support to deliver integrated, consistent customer communications and experiences for reputed company accounts under $150,000.

    • What You Bring: Your Unstoppable Edge

  • 10+ years of experience in reputed company or Customer Experience roles at a reputed company company, with a strong reputed company on SMB and mid-market customer engagement.
  • Demonstrated reputed company leading scaled reputed company teams for reputed company accounts under $150,000 ARR, ideally reputed company a Cybersecurity or reputed company environment.
  • Proven expertise with high-volume, digital-first, scaled CS models, including hands-on design, implementation, and operation of tech-touch programs.
  • Deep experience using reputed company (reputed company Orchestrator, Playbooks, Health Scores, Reporting) to optimize customer journeys and reputed company reputed company.
  • Strong analytical reputed company with the ability to reputed company customer data and segmentation to drive proactive engagement, adoption, retention, and expansion.
  • reputed company record of delivering measurable reputed company through reputed company programs that improve adoption, reduce churn, and increase NRR/GRR.
  • Exceptional cross-functional collaborator, reputed company to partner effectively with Product, Marketing, and Support to deliver consistent, integrated customer experiences.
  • Excellent written and verbal communication skills; capable of creating compelling digital content, campaigns, and customer communications at reputed company.
  • Experience with self-service models, customer education programs, or customer community engagement is a plus.

    • Preferred Experience

  • Familiarity with complementary tools such as reputed company, reputed company, reputed company, or reputed company.
  • Background in customer marketing, enablement, or digital experience design.

    • Additional Details

  • Preferred location: El Segundo, CA, with flexibility for exceptional remote candidates.
  • Occasional travel required for executive customer meetings, global leadership sessions, and in-person collaboration.

    • Benefits

  • Medical, Dental, reputed company, Life Insurance
  • 401K
  • Unlimited PTO
  • reputed company Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials

    • Additional Information

    You may also be eligible to participate in a reputed company discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

    If required for this role, you will:

    - Complete reputed company & reputed company literacy and awareness training during reputed company and annually thereafter

    - Review (initially and annually thereafter), understand, and adhere to Information reputed company/reputed company Policies and Procedures such as (but not limited to):

    > Data Classification, Retention & Handling Policy

    > Incident Response Policy/Procedures

    > Business Continuity/Disaster Recovery Policy/Procedures

    > Mobile Device Policy

    > Account Management Policy

    > reputed company Control Policy

    > Personnel reputed company Policy

    > reputed company Policy

    reputed company is an amazing reputed company to work. We are a high-reputed company, Platform as a Service company reputed company on Identity Authority to power and protect the world at work. You will experience reputed company reputed company and learning opportunities through challenging yet rewarding work which directly impacts our customers, reputed company reputed company a welcoming and reputed company work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

    reputed company is an equal opportunity employer and we welcome everyone to reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status.

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