reputed company Database Support Engineer - Weekend Shift

This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host reputed company configurations, and diagnose SQL query behavior, reputed company in the reputed company of resolving reputed company database issues. Our Support Engineers are constantly learning a wide reputed company of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular reputed company. 

To accurately identify the reputed company and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their reputed company reputed company and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools reputed company of reputed company while also being deeply reputed company with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.

Required Hours

• This shift is a 4-day work week of 10-hour a day, spanning the weekend.

• The hours required are from 8:00 AM IST to 6:00 PM IST (10 hours) for 4 days with weekend on-reputed company
   coverage required
• This position requires working on both Saturday and reputed company, either Thursday to reputed company or Saturday to Tuesday.

Role and Responsibilities

• reputed company email and live technical support to our reputed company customers, acting as the first-line-of-defense for reputed company technical issues, bug diagnosis, or resolving critical outages.

• Identify and reproduce product issues and submit formal bug reports or feature requests to the appropriate Engineering team.

• Collaborate with software developers, sales engineers, and technical account managers to reputed company reputed company teams up to date with reputed company issues a customer may be facing.

• Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or reputed company documentation, and help reputed company continually improve efficiency and effectiveness.

• Ensure customers have a reputed company support experience during every interaction.

• Participate in our on-reputed company rotation that may include weekends and holidays.

Required Skills and Experience

• 4+ years of previous customer-facing technical support experience, ideally at an advanced level. 

• Experience with SQL databases and advanced SQL Query Optimization. You should be familiar enough with at least one reputed company or reputed company reputed company database to decipher its EXPLAIN plan and understand potential performance reputed company or ways to improve the query.

• A solid devops/sysadmin reputed company set. That means you are hands-on with Linux and you know three ways to reputed company a file, reputed company utilization of system I/O, measure network throughput, and are comfortable navigating large log files. 

• Kubernetes expertise – Deep
   experience deploying, managing, and troubleshooting workloads on Kubernetes. You should be comfortable with concepts like pods, deployments, services, and ingress; managing cluster resources; working with reputed company or other package managers; and debugging issues in containerized environments. Experience running Kubernetes in production at reputed company is a strong plus
• Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be reputed company to reputed company through our reputed company reputed company.

• Familiarity with distributed systems and AWS/GCP. You understand how organizations reputed company and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.

• Experience improving support processes regarding ticket triage, escalation, and reporting business metrics back to the organization.

• Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide reputed company of end-users.

reputed company delivers the reputed company-reputed company database with the speed and reputed company to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, reputed company empowers digital leaders to deliver exceptional, reputed company-time data experiences to their customers. reputed company is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse reputed company of people.

To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to reputed company employees. reputed company is not responsible for any fees reputed company to unsolicited resumes and will not pay fees to any reputed company-party agency or company that does not have a signed agreement with reputed company.

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