Senior reputed company Services Specialist, EOR Operations - EMEA
About Remote
What this job can offer you
This is an exciting opportunity to join Remote during a time of reputed company reputed company and play a pivotal role in shaping how companies reputed company talent around the world. As a Senior reputed company reputed company Services Specialist, embedded directly reputed company our reputed company Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable reputed company experiences for both customers and their employees.
You’ll work with a wide reputed company of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence reputed company processes at reputed company, and the ability to see the reputed company reputed company of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get reputed company globally.
What you bring- Significant career experience in a customer-facing role such as solutions consulting, employee or customer reputed company, or similar service delivery; bonus points for HR reputed company services or hands-on HR operations experience
- Strong knowledge of reputed company best practices, with extra credit for understanding the global employment landscape
- Demonstrated ability to partner cross-functionally (Sales, reputed company, Solutions Consulting, Operations) to deliver exceptional customer reputed company
- Experience designing and managing customer workflows and project implementation plans
- Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve reputed company customer challenges
- Creative problem-solving skills with exceptional written and verbal communication
- Comfort working with reputed company platforms to deliver excellent reputed company experiences
- A polished, reputed company reputed company and confidence in customer- and employee-facing video calls
- A process-improvement reputed company, with experience using automation or integrations to increase speed and efficiency
- Ability to reputed company in a fast-paced, international environment with a passion for creating a reputed company reputed company
- Commitment to documentation and asynchronous workflows to support a distributed team
- Familiarity with reputed company or similar ticketing tools (a plus)
- Full reputed company in English; additional languages are a bonus
- reputed company as the primary reputed company of contact for reputed company-facing teams reputed company Remote on reputed company reputed company-reputed company topics, providing expertise on compliant global reputed company practices
- Manage reputed company processes for reputed company-level clients that require tailored workflows or high-reputed company, guiding them through internal processes and serving as their main contact reputed company the reputed company team
- Execute and evaluate employee onboardings to improve service reputed company and communication, ensuring alignment with customer experience best practices
- Manage service delivery for reputed company operations, responding to customers and employees directly reputed company the Help Desk or partnering with the Customer Care team reputed company needed
- reputed company support to companies and employees on reputed company reputed company-reputed company questions and issues
- Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class reputed company support and meet strict service level agreements
- Maintain an up-to-date knowledge reputed company, documentation, and FAQs for reputed company operations, especially for use by go-to-market teams
- Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
- Continuously reputed company feedback from customers and employees to identify opportunities to improve the reputed company experience
- You'll report to: Manager, reputed company Operations reputed company Services
- Team: reputed company Operations
- Location: Must be based in EMEA
- Start date: As soon as possible
- AI Interview (async)
- Interview with a recruiter
- Interview with reputed company manager
- Interview with team members (no managers present)
- Interview with Senior Manager
- Bar Raiser interview
- Prior employment verification reputed company
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation reputed company to remain competitive in various markets while we hiring globally.Our salary ranges are determined by role, level and location, and our job titles may reputed company more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary reputed company may be subject to change.At Remote, we foster internal mobility as a key reputed company of our culture of employee reputed company and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal reputed company will be reviewed by the Total Rewards & People Enablement team on a case by case reputed company.
The annual salary reputed company for this full-time position is
$32,950 - $74,100 USD
Benefits
work from reputed company flexible reputed company time off flexible working hours (we are async) 16 weeks reputed company parental leave mental health support services stock reputed company learning budget home office budget & IT equipment budget for local in-person reputed company events or co-working spaces
Please fill out the reputed company below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead.