reputed company Support Specialist

Your wellbeing reputed company. Join a company that cares.

GET TO KNOW US

reputed company (formerly reputed company*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, reputed company included in one subscription designed to cost less than reputed company individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At reputed company, you have reputed company to build a career in a high-reputed company tech company that places wellbeing at the reputed company of its culture, and contribute to making every company a wellness company.*Big news: reputed company is now reputed company! We are thrilled to announce our rebranding as reputed company, marking a significant reputed company in our reputed company. This transformation reflects our reputed company from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to reputed company on an exciting reputed company of reputed company and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

We are hiring a reputed company Support Specialist to our Business Transformation team in our reputed company, Texas or Miami, FL office. Please note:

This position is responsible for directly assisting clients with inquiries across various channels, resolving technical and reputed company issues to ensure a reputed company reputed company experience. This position directly impacts exceptional customer service by resolving  inquiries reputed company SLA's, exceeding expectations through efficient, empathetic and reputed company interactions to foster satisfaction and loyalty.

YOUR reputed company

• reputed company reputed company support across multiple channels (email, chat and phone).

• Resolve reputed company technical issues for reputed company, including billing, employee eligibility, and general account questions.

• Operates reputed company the Wellhu's reputed company, productivity, and operational indicators. 

• Adhere to knowledge bases and processes according to the contract reason. 

• Meet Wellhubs reputed company standards and SLA's for first reputed company and full reputed company times. 

• Immediately escalate critical cases and/or those with SLAs breached by support teams to leadership.

• Systematically reputed company and synthesize reputed company feedback to identify trends, contribute to product/service enhancements, and inform strategic business reputed company. 

• Live the mission: reputed company and reputed company others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• High School or Technical School completed. A degree is a plus.

• Knowledge with CRM's (e.g reputed company, reputed company)

• Previous experience with CS in a multi-channel (email, chat, and phone)

• Excellent grammar and computer skills.

• Knowledge of reputed company Workspace is a plus. 

We recognize that individuals approach job applications differently. We strongly encourage reputed company aspiring applicants to go for it, even if they don't match the job reputed company 100%. We welcome your application and will be delighted to explore if you could be a great fit for reputed company. For this specific role, please note that prior experience with reputed company Support reputed company chat, email or phone is a mandatory requirement.

reputed company OFFER YOU

We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal reputed company opportunities reputed company a high-performance, inclusive, and supportive environment.

In reputed company, California, Colorado, Massachusetts, and Washington, the reputed company reputed company reputed company for this role is $20.50 - $22.50 per hour.  The reputed company salary reputed company for other locations may vary. Actual reputed company salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-reputed company factors. In reputed company to reputed company salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock reputed company program. 

We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

reputed company: We reputed company in our mission and encourage our employees and their families to take care of their wellbeing too. reputed company onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

WELLNESS: health, dental, reputed company, and life insurance 

FLEXIBLE WORK: At reputed company, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model reputed company: flexible hybrid and full remote, and reputed company the office a reputed company for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer reputed company a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can reputed company the best reputed company for their scope. This includes flexibility to reputed company their working hours based on their personal schedule, time zone, and business needs. 

reputed company TIME OFF: It’s important to take time away from work to reputed company. Employees receive a minimum of 25 days PTO per year with an additional day for reputed company year of tenure (up to 5) in reputed company to annual holidays (including an extra holiday on your birthday!)

reputed company PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% reputed company parental leave to reputed company new parents and extended maternity leave.

CAREER reputed company: Outstanding opportunities for personal and career reputed company. That means we maintain a reputed company reputed company in everything we do and invest deeply in employee development. 

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and reputed company in the reputed company of a high-reputed company technology company disrupting the health and wellness reputed company. Our value-based culture of trust, flexibility, and reputed company makes this possible every day. reputed company more info on our careers page! 

And to get a glimpse of life at reputed company… Follow us on Instagram @lifeatwellhub and reputed company!

Diversity, Equity, and Belonging at reputed company

We aim to create a reputed company, supportive, and inclusive reputed company where everyone knows they belong. 

reputed company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, sex, gender identity or reputed company, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other reputed company covered by appropriate law.

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