About Us

Tactical is a full-service creative + innovation agency.

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Account Director

Remote, USA Full-time Posted 2025-11-03

About Us

Tactical is a full-service creative + innovation agency.

We produce world-class creative for global partners that include Spotify, Snapchat, Emirates & more.

Recognised as Campaign’s Independent Agency of the Year in 2024, we exist to solve business problems through creative that drives incredible brand growth.

Our core services are:

- Social Marketing

- Creative Strategy: Creative Idea Development

- Content Production: Design, Motion Graphics, Video Production

- Innovation

Who you are

You’re accountable for partner growth and “happy money.” You know how to build a client portfolio and spot relevant growth opportunities—whether within existing accounts or new business leads.

You’re a confident leader who can drive pitches, proactively generate opportunities, and independently manage senior client relationships at Director and C-Suite level.

Business Fundamentals

  • You own the commercials of the accounts in your portfolio and consistently deliver on target.
  • You are clear what great looks like in your industry and for your client portfolio, and constantly push your team to deliver excellence.
  • You are able to build and deliver key account plans with little to no assistance, ensuring your team tracks toward quarterly goals and objectives.

    • Client Relationships

  • We believe in relationships over transactions - You have proven you can add value to client relationships over the long-term.
  • You have shown a knack for quickly bonding with clients in business development.
  • Your relationships extend beyond professional into personal.
  • Clients rely on you for your strategic input and business / industry knowledge.
  • You can confidently navigate expectation management and can foresee and solve problems ahead of time.

    • Business Development

  • You can confidently extend your client relationships beyond day-to-day contacts and build a strong stakeholder map.
  • You are fully versed in your client’s offering, their business objectives and pain points and can easily define opportunities and proactively identify where Tactical can add value.
  • You relentlessly and constantly generate new leads, opportunities and relationships through proactive outreach and effort.
  • You support highly nuanced and extremely complex negotiations with multiple buyers and approval processes—handling objections and tough conversations with ease.

    • Leadership

  • Collaborate with cross-functional teams to craft and deliver commercially smart, forward-thinking solutions.
  • Stay ahead of industry trends, tech shifts, and the competitive landscape to inform your strategies.
  • Foster a culture of innovation within the partner’s organisation through workshops, presentations, and ongoing consultation.

    • What you bring

  • Extensive experience in account management, business development, or a related role.
  • Deep understanding of market trends, customer needs, and competitive landscape. Ability to manage multiple projects simultaneously and work under pressure.
  • Proven track record of achieving revenue targets and driving business growth.
  • Strong leadership and strategic thinking skills.
  • Results-oriented with a strong commercial acumen.
  • Excellent communication, negotiation, and presentation abilities.
  • Creative and innovative mindset.
  • Exceptional interpersonal skills with the ability to build trust and rapport with clients.
  • Highly organised with strong attention to detail.
  • Self-motivated and proactive in identifying opportunities for growth.

    • Why join us?

  • Work with industry-leading brands.
  • Be part of a forward-thinking, creative team.
  • Growth, learning, and killer projects.
  • Competitive salary & benefits.

    • Additional Information

    And if you’re still with us at this point…

    Please reach out to us if you feel this role suits you and your development needs. We champion people and kick-ass work. We’re always interested in meeting new people, hearing their story and being challenged.

    Send us a note, tell us about yourself and let’s chat

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