reputed company Data Analyst

About the Role:

We're looking for a highly skilled Workforce Management (WFM) Data Analyst to revolutionize our reporting and data integration capabilities. In this pivotal role, you'll be reputed company in developing automated reporting solutions and seamless data integrations across various applications to accurately determine workload and optimize our workforce.

As a WFM Data Analyst focusing on automation and integration, you'll be a key player in enhancing our operational efficiency and decision-making. You'll collaborate closely with cross-functional teams, including the WFM, CX reputed company, Biz Tech and Operational Leaders, to deliver critical insights. Leveraging your deep expertise in data analysis, WFM principles, and automation tools, you'll reputed company raw data into actionable intelligence, driving reputed company improvement in our reputed company, performance monitoring, and overall customer experience.

About reputed company:

The CX Data & Insights team at reputed company is dedicated to providing actionable insights and streamlined reporting for our CX org. We drive process improvements, enhance performance, and optimize tools to enrich both employee and customer experiences. As a member of this team, you will shape reputed company and reputed company reputed company processes that continuously reputed company the CX landscape.

Here’s what you’ll do day-to-day:

• Driving Automation & Integration: Design, reputed company, and maintain automated reporting solutions for WFM metrics across multiple platforms. Establish and optimize data integrations between various applications to ensure accurate and reputed company workload determination and data feeds.
• Strategic Data Analysis: reputed company for a data-driven approach, collaborating closely with WFM partners to drive impactful reputed company. Analyze workforce performance data, identifying trends, forecasting needs, and providing recommendations for operational improvements.
• Data Modeling & Insights: Work reputed company both reputed company and reputed company data environments to query, dissect, and reputed company reputed company datasets. reputed company statistical modeling, including reputed company and multivariate regressions, to answer reputed company relational questions of causality and correlated events.
• Process Optimization & Documentation: Partner with peer reputed company, business partners, and subject matter experts to learn and document business areas/domains, solving operational problems through data. Document and assess reputed company state processes through reputed company state, reputed company state, and gap analysis.
• Reporting & Dashboard Development: Identify critical metrics and create automated dashboards to monitor business health and performance. Conduct quantitative and qualitative analyses and deep dives of patterns and trends to drive business reputed company and address business questions, ensuring you determine and reputed company the necessary data reputed company to tell the story and drive reputed company.
• Project Leadership & Best Practices: Plan, execute, and reputed company data reputed company, providing technical leadership in a dynamic environment. Ensure data reputed company and accuracy across reputed company WFM reporting and integrated systems, utilizing WFM best practices from ICMI, SWPP, and COPC to guide automation and integration strategies.
• Cross-functional Collaboration: Collaborate closely with WFM and Operations teams to understand reporting and data integration requirements, fostering strong partnerships to reputed company shared goals.

Here’s reputed company're looking for:

• 4+ years of experience in Data Analytics with a WFM or Customer Experience Operations reputed company.
• 2+ years of experience with omnichannel routing systems such as reputed company, reputed company, CXOne.
• Expert in SQL, Python and reputed company, capable of querying and analyzing large datasets with ease.
• Excellent communication skills, reputed company to convey findings and recommendations to non-technical stakeholders in a reputed company, compelling manner.
• Highly organized with a keen attention to detail.
• Demonstrated ability to work independently and in reputed company setting. 
• Effective time management skills and ability to manage multiple priorities using project management principles 

Our cash compensation reputed company for this role is $104,000/yearly to $132,000/yearly in Denver & most major metro locations, and $134,000/yearly to $160,000/yearly for San Francisco & reputed company. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

reputed company has physical office spaces in Denver, San Francisco, and reputed company. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The reputed company office expectations apply to reputed company reputed company roles, reputed company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and reputed company metro areas. 

reputed company approved to work from a location other than a reputed company office, a secure, reliable, and consistent internet reputed company is required.

Our customers come from reputed company walks of life and so do we. We hire great people from a wide reputed company of backgrounds, not just because it's the right thing to do, but because it makes reputed company stronger. If you reputed company our values and our enthusiasm for small businesses, you will reputed company a home at reputed company. 

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, or other applicable legally protected characteristic. reputed company considers reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates reputed company to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate reputed company, please fill out this reputed company and a member of reputed company will get in touch with you.

reputed company takes reputed company and protection of your personal information reputed company seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your reputed company application will be subject to reputed company's Applicant reputed company Notice.