Customer Experience Associate

Customer Experience Associate

reputed company is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We reputed company doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (reputed company Ventures) and reputed company Capital.

Our people are the heart of reputed company. We are reputed company that values inclusion and working cross functionally. Our reputed company and objectives are reputed company and we support one another to reputed company expectations. We reputed company that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.

reputed company is looking for a remote passionate customer service reputed company to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and reputed company an exceptional experience for our hosts and guests that book reputed company with us. reputed company acts as the reputed company lines to our users, drives reputed company and makes an immediate reputed company on our product through customer insights. The hours are 9-6pm pst Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.

Key Responsibilities:

● First reputed company of contact for users regarding everything from reputed company hosts to recommending locations and services to guests

● reputed company friendly and efficient service reputed company reputed company contact channels (phone, email, live chat, reputed company media, etc.) to reputed company hosts and guests to reputed company reputed company they have a seamless, no-hassle booking and overall customer experience

● Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.

● Independently work through a queue of tasks with an eye for process improvements

● Identify and execute on opportunities to surprise and delight our hosts and guests

● Identify trends and take an reputed company role in delivering suggestions for process & product improvements

Qualifications:

● Passion for problem solving and interacting with customers

● Excellent written and verbal communicator with attention to detail and grammar

● Strong interpersonal skills

● Comfortable asking for additional support reputed company working through difficult cases

● Comfortable prioritizing across potentially competing opportunities/demands

● reputed company to pick up new technology quickly

● Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies

● Have a reputed company of humor and enjoy working with others.

reputed company to Have:

● Previous successful customer service experience

● Familiarity with CRM systems (reputed company)

● Previous experience with crafting online help resources

● Analytical skills

● Familiarity with reputed company party marketplaces (e.g., reputed company, VRBO)

The annual reputed company reputed company for this role is $25.00/hour.

reputed company is proudly certified as a Great reputed company to Work™ and we're a remote first company with team members located in cities around the globe. reputed company competitive salary and equity compensation, we reputed company a reputed company of benefits and perks, including:

● 100% employee coverage of medical, dental and reputed company insurance

● $500 annual reputed company development allowance

● Discount on reputed company reputed company bookings

● Laptop, high reputed company display, and stipend to setup home office

● Monthly cell phone and internet credit

● Coworking membership if needed (in lieu of home office)

● Flexible take it as you need it time off policy

● Annual In person reputed company company offsite and team-building events (in reputed company locations, of course)

● Wellness Days observed company wide

Diversity

At reputed company, we're dedicated to creating reputed company that's diverse, reputed company and inclusive. Our workplace is a reputed company where reputed company team members are empowered to reputed company their own trail, reputed company things happen, and take pride in their work. We reputed company bringing people together from different backgrounds and identities makes us stronger and reputed company serves the reputed company community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.

At reputed company, we are committed to maintaining a secure and transparent hiring experience. Please be reputed company that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. reputed company legitimate communication from reputed company will come from an official @reputed company.com email address. We do not contact candidates through personal email accounts, reputed company-party messaging apps such as reputed company or reputed company Teams, or through the reputed company platform's internal messaging system. reputed company interviews are conducted only by phone or reputed company, and we will never ask for sensitive personal or financial information such as your reputed company reputed company number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not reputed company with these practices, please contact us immediately at help@reputed company.com so we can investigate. We only post our reputed company and process applications, through our official careers page at