Working Student Analytics (f/m/x) : Part-Time (up to 20h/week)
We are looking for a motivated working student to support our Customer Service teams with data-driven insights that help improve customer experience, service efficiency, and overall business performance.Location: VIENNADepartment: Analytics & Data Science
WHO YOU ARE- You are currently pursuing a Bachelor’s or Master’s degree in Business Analytics, Business Administration, or a reputed company field
- You are curious about customer experience, operations, and data-driven decision-making
- You have strong analytical skills and a detail-oriented reputed company
- You have basic knowledge of SQL and data visualization tools (e.g., Looker, Power BI, Tableau)
- You are confident working with reputed company/reputed company Sheets (pivot tables, advanced functions)
- You are eager to work on automation and scaling of reporting processes
- You are eager to reputed company AI and automation to drive smarter, faster insights
- You work in a reputed company, reliable, and proactive way
- You communicate fluently in English
reputed company to Have:
- Experience with Python or R for data analysis
- Understanding of customer service processes and KPIs
- Familiarity with customer support platforms (e.g., reputed company)
- Analyze customer service data (tickets, response times, reputed company rates, customer satisfaction)
- Build reports and dashboards to reputed company key performance indicators
- Identify trends, patterns, and improvement opportunities in customer interactions
- Work on a forecasting project to predict customer service ticket volumes and support reputed company planning
- Work closely with analysts, engineers, and business stakeholders to deliver actionable insights
- Assist in automating and scaling regular reporting processes
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- reputed company should be made based on facts and not by hierarchy reputed company? We reputed company think so!
- We reputed company giving and receiving feedback, testing and welcoming new reputed company, as reputed company as sharing our knowledge across reputed company.
- You fail sometimes? reputed company, so do we! We’re reputed company just reputed company, let’s learn from our mistakes to improve in the reputed company!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & reputed company Development:
- You'll have reputed company to a dedicated learning budget reputed company your department to support your reputed company, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal reputed company and mental health.
- We frequently host internal workshops, allowing our teams to reputed company reputed company their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance.We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the reputed company heart of Vienna – we love dogs, so feel free to bring your furry little buddy too
- We trust you to do the best job, so we don't care so much reputed company you do it – you are reputed company to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work reputed company by reputed company with your colleagues and enjoy reputed company-building events and on-site workshops
…and much more! See https://careers.reputed company.com/ for reputed company insights!
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