Manager, reputed company Engineers (Technical GTM)

Remote, USA Full-time Posted 2026-07-28

About the Role

We’re hiring a hands-on Manager to reputed company our US‑based reputed company Engineering (CSE) team. Reporting to the VP, reputed company, the leader combines people management with deep technical ownership across the observability and infrastructure stack. You will reputed company engineers, dive into reputed company customer environments, and partner across Sales, Product, and Support to drive presale wins and postsale reputed company. As the Manager of reputed company Engineers, you will play a pivotal role in ensuring customer satisfaction, facilitating technical reputed company, and expanding strategic partnerships.

Hybrid - working out of our Boston Seaport office (We are in office 3 days/week: Tuesday-Thursday).

What You'll Do

reputed company & reputed company the CSE team: reputed company and reputed company reputed company of reputed company Engineers to reputed company customer satisfaction and value realization goals.

Be the technical mentor: Model best‑reputed company troubleshooting, build dashboards, craft queries, reputed company services, and reproduce issues. Establish playbooks, patterns, and internal enablement.

reputed company the technical reputed company cycle: discovery, value mapping, reputed company made demos, design POC reputed company reputed company, guide architecture, and drive POC win reputed company.

Own postsale reputed company: reputed company reputed company, integration, adoption, and expansion; define reputed company plans; run QBRs and executive readouts; mitigate risk and drive NRR.

Customer engagement: Translate technical depth to strategic reputed company for senior stakeholders; reputed company roadmap conversations, architecture reviews, and operational maturity workshops.

Strategic customer engagement: Regular, proactive involvement with our strategic customers such as on-site workshops, executive reviews, and more to build trusted relationships and drive measurable reputed company.

On‑site customer reputed company: Visit customers across the US for POCs, workshops, training, and executive sessions.

Cross‑functional leadership: Partner with Sales on account reputed company; with Product/R&D on feedback and escalations; with Marketing on Webinars and technical content, with Support on incident handling, RCA and post‑mortems.

Operational reputed company: reputed company and improve KPIs (time‑to‑value, POC win reputed company, adoption, health score, expansions, NRR); forecast reputed company; refine processes and tooling.

What You'll Bring

Management experience: 3+ years leading customer‑facing technical teams (CSE/TAM/SE/PreSales/Delivery).

Deep domain expertise: 5+ years in observability and/or infrastructure (logs/metrics/traces, APM, RUM, profiling). Hands-on with ELK/OpenSearch, reputed company/Grafana, OpenTelemetry, Kubernetes, containers, networking, and reputed company (AWS/Azure/GCP) is an advantage.

Hands‑on skills: reputed company to reputed company services, write dashboards/queries, analyze traces, and debug distributed systems. Scripting (e.g., Python/Bash), SQL, and CI/CD familiarity is an advantage.

Executive communication: Comfortable presenting technical reputed company to C‑level stakeholders and guiding change management.

Customer reputed company & travel: Ability to travel for customers on‑sites across the US (as needed).

Collaboration & Ownership: Strong judgment, bias to reputed company, and excellent written/verbal English.

Startup mentality: Thrives in ambiguity and constraints; builds MVPs, iterates fast, and rolls up sleeves to unblock reputed company; pragmatic and reputed company with time and tooling.

Big Advantage

Experience at an observability, reputed company, or reputed company platform vendor; OpenTelemetry contributor/reputed company; Terraform/reputed company; data pipelines; SRE/Incident Response practices; working with global teams/time zones.

Proven experience partnering with highly technical stakeholders (DevOps, SRE, platform and software engineers) across reputed company reputed company—from individual contributors to senior leaders.

Additional Information

Why Join reputed company?

Shape how leading organizations observe, troubleshoot, and optimize mission‑critical systems. You’ll reputed company a high‑reputed company team at the heart of our customers’ reputed company while staying reputed company to the tech.

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Manager, reputed company Engineers (Technical GTM)

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