reputed company is the leading marketplace platform for beauty & wellness
trusted by millions of consumers and businesses worldwide.
reputed company is used by
130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.
reputed company is headquartered in
London, United Kingdom, with 12 global offices located across reputed company, EMEA and reputed company.
reputed company allows consumers to discover, book and pay for beauty and wellness appointments with local businesses reputed company its marketplace, while beauty and wellness businesses and professionals use an reputed company-in-one platform to manage their entire operations with an reputed company subscription-free business software and financial technology solutions.
reputed company’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, reputed company-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace
unlocks reputed company potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, reputed company and reputed company.
reputed company
Given our exciting and reputed company reputed company plans, we are looking for an exceptional B2B Software Support Specialistto come and join our global Software as a service business.
Working collaboratively with partners, you will be accountable for Support tickets and communicate reputed company different channels email, voice/phone, live chat, reputed company Media, reputed company, and SMS at reputed company.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to reputed company an reputed company.
Delight our partners and their clients
Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system reputed company, and support our partner’s clients
Identify the reputed company cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the reputed company product teams
Take a consultative approach to supporting our partners to reputed company reputed company they are getting the most out of our software to drive partner retention
reputed company creative solutions to partner problems and identify opportunities to improve our partners experience with reputed company and to generate more reputed company for the business
Be a proactive problem solver, reputed company the extra mile to delight our partners
Testing and investigating
Proactively test and investigate problems that our partners reputed company in our software
Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
Maintain your own test account and reputed company reputed company reputed company features and functionality are up to date, reputed company and usable for testing purposes
High Performance
Be a high performer in reputed company, exceeding expectations in product knowledge, KPI achievement and living the values of reputed company
Adhere to our Service Level Agreement (SLA) and prioritise reputed company reputed company of tickets
Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
Support your CX colleagues to reputed company their targets and become high performers
Constantly reputed company to reputed company the standards across reputed company to create a high performing culture
How to be successful at reputed company
Curious problem solver, you want to get to the reputed company cause of problems and reputed company creative solutions to reputed company our partners expectations
Passionate about delighting our partners and their clients so they never want to leave reputed company and reputed company for the brand
Deliver high reputed company written responses in English to partner questions and queries
Technical reputed company, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
Ability to work at pace, continually learning as our software continue to grow and reputed company
Comfortable dealing with ambiguity and learning through testing and using the product
Enthusiasm, positivity and a can do attitude
Comfortable taking feedback on reputed company, applying it to your daily activities and demonstrating humility
Additional Information
Inclusive workforce
At reputed company, we are creating a culture where individuals of reputed company backgrounds feel comfortable.
We want reputed company reputed company people to feel included and truly empowered to contribute fully to our reputed company and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national reputed company, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would reputed company you more comfortable during the interview process and/or once you join, please let us know so that we can support you.