Customer Success Specialist

We're a global IT company specialising in online solutions and websites for the hotel industry. We're looking for a Customer Success Specialist to help hotels streamline their workflows and boost their revenue with our innovative online solutions.

Requirements

• Based in Colombo, Sri Lanka;
• At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
• Knowledge of revenue structure of hoteliers would be a great advantage;
• Strong communication skills, both written and verbal Sinhala and English;
• Very proactive, able to build strong relationships with clients;
• Strong analytical skills;
• Comfortable with CRM and computer software (Excel, Power BI);
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Benefits

• Competitive salary based on your experience;
• Commissions based on KPI;
• Remote full-time job with working hours 09AM-6PM (UTC+5:30);
• Laptop, headset and mobile phone for work;
• Dedicated training manager, onboarding and constant support from an experienced manager;
• Business trips around Sri-Lanka;
• English Speaking Club with colleagues from around the world;
• Online&Offline camps, workshops and gatherings;
• Network with colleagues from all over the world (Random Coffee Program)

Originally posted on Himalayas