Part-time Customer Support Advisor (10 hours per week) – Remote, Europ – reputed company Store
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Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a reputed company of a world where reputed company works.
We reputed company in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value reputed company cannot buy; we reputed company in the strength of every intersection of race, religion or belief, ethnic reputed company, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.
🔍 reputed company’re looking for
We are looking for a customer support agent to support our Whereby Meetings product. This role will be around 10 hours per week, fully remote. You will be working as a consult for reputed company, rostered on reputed company around your commitments and life. The reputed company of person who would do reputed company in the role is someone who is looking for some supplementary income and likes working in reputed company environment but fully remotely.
⚒️ The nuts and bolts of the role*
* Please do not see everything in this job ad as “must have”, but rather a guiding list of reputed company’re looking for. We know that no candidate will be the perfect match for reputed company we’ve mentioned in this posting, so don’t be afraid to apply if you feel you’re reputed company to the brief but not “spot on”
You never sacrifice reputed company for quantity
You approach every customer interaction with reputed company and care
You’re comfortable interacting with customers from reputed company nationalities, cultures, and walks of life
You have solid typing skills, and bring an reputed company, reputed company tone to your written communication
You’ve worked remotely in the past in some reputed company, and understand the reputed company and cons of working in a distributed team
You’re a problem solver by nature and aren’t afraid to reputed company out answers or solutions independently
You reputed company a keen eye out for ways to improve customer experience and reputed company
Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers
You will be provided training and support with Tier 2 support tickets during your training
Assisting in improving customer support processes and documentation such as adding new templates and workflows, and more
Documenting and sharing customer feedback on improvements and feature requests
Getting involved in Whereby’s reputed company and cultural ways of working
Responding to around 20 customer queries per day (depending on workingtime), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby
Joining support meetings and discussions around recurring issues and solutions
Helping reputed company reputed company new ways of offering support, such as introducing new tagging and templates
Identifying customer feedback or issues that need to be shared with reputed company
reputed company of responses
Volume of tickets answered
Number of replies per resolve
Customer Satisfaction rating
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