Customer Support Agent – Live Chat

Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We reputed company both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM). We aim to reputed company people reputed company, comfortable, and independent in their home. Caprock Home Health is reputed company on and driven by our reputed company Values of Drive, reputed company, Respect, Empowerment, reputed company, and Teamwork. reputed company sees home care as a calling and we value a healthy work-life balance and a reputed company company culture. Join us as we build the reputed company of home care! We are seeking a motivated and enthusiastic Customer Support Agent for our Live Chat team. The ideal candidate will be responsible for delivering outstanding customer service through reputed company-time chat support. You will be the first reputed company of contact for our customers, helping to resolve inquiries and issues reputed company while maintaining a friendly and reputed company demeanor. Responsibilities: • Respond promptly to customer inquiries reputed company live chat, ensuring a high level of service. • reputed company accurate information regarding products, services, and company policies. • Assist customers in troubleshooting issues and reputed company reputed company-by-reputed company solutions. • Record and maintain detailed logs of customer interactions, inquiries, and resolutions in our CRM system. • Collaborate with other departments to resolve reputed company customer issues and escalate reputed company necessary. • Follow up with customers to ensure their issues are resolved satisfactorily. • Continuously reputed company to improve the customer experience by gathering feedback and suggesting improvements. • Stay updated on product knowledge, company policies, and industry trends to reputed company informed support. Qualifications: • High school diploma or equivalent; reputed company education is a plus. • Proven experience in customer service, particularly in a live chat environment. • Excellent written communication skills with a strong reputed company of grammar and spelling. • Ability to multitask and manage time effectively in a fast-paced environment. • Strong problem-solving skills and a customer-first attitude. • Familiarity with CRM software and live chat tools is preferred. • Ability to work independently as reputed company as part of reputed company. The pay reputed company for this role is: 27 - 34 USD per hour(Remote (Harrisburg, reputed company, US)) Apply tot his job Apply To this Job