Experienced Remote Chat Operator – Customer Engagement and Lead Generation Specialist for Automotive Industry

Introduction to Gubagoo and Reynolds and Reynolds

Gubagoo, an affiliate of Reynolds and Reynolds, is a leading provider of innovative solutions for the automotive industry. We specialize in creating exceptional customer experiences through online conversations, driving revenue growth for our clients. As a remote-first company, we're committed to fostering a culture of flexibility, collaboration, and continuous learning. Our team is passionate about delivering wow-ing experiences for customers, and we're now seeking an experienced and skilled Chat Operator to join our dynamic team in Idaho Falls, ID.

Job Overview

As a Chat Operator, you will play a vital role in engaging with customers through online conversations, representing our automotive dealer clients favorably. Your primary goal will be to turn conversations into leads, helping our clients generate revenue and drive business growth. If you thrive in fast-paced environments, enjoy creating memorable customer experiences, and are passionate about the automotive industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Engage in online conversations with customers, providing exceptional service and support
• Represent our automotive dealer clients favorably, promoting their products and services
• Turn conversations into leads, helping our clients generate revenue and drive business growth
• Utilize your gaming experience to think creatively and develop innovative solutions to customer inquiries
• Collaborate with our team to share best practices, improve processes, and drive continuous improvement
• Attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT, to develop your skills and knowledge

Requirements and Qualifications

To be successful in this role, you'll need to meet the following requirements:

• Must live within the state of Idaho, with a reliable internet connection and a quiet, dedicated workspace
• Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
• Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core (3 equivalent or higher)
• Able to type at least 35 WPM, with 40 WPM or above preferred
• Gaming experience is preferred, but not required
• Strong communication and interpersonal skills, with the ability to work effectively in a remote environment

Essential Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and customer service skills, with the ability to create wow-ing experiences for customers
• Strong technical skills, with the ability to troubleshoot common technical issues and navigate our chat platform
• Ability to work independently in a remote environment, with minimal supervision
• Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At Gubagoo, we're committed to helping our team members grow and develop their careers. As a Chat Operator, you'll have access to:

• Comprehensive training and onboarding program, to help you develop your skills and knowledge
• Ongoing coaching and feedback, to help you improve your performance and achieve your goals
• Opportunities for career advancement, with a clear path for professional growth and development
• Access to industry-leading tools and technologies, to help you stay up-to-date with the latest trends and innovations

Work Environment and Company Culture

Our company culture is built on the values of flexibility, collaboration, and continuous learning. As a remote-first company, we're committed to creating a work environment that's supportive, inclusive, and fun. You'll have the opportunity to work with a talented and diverse team, with a shared passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive salary of $13 per hour, with opportunities for career advancement and professional growth. As a remote employee, you'll also enjoy the benefits of flexible working hours, reduced commuting time, and a better work-life balance. Our comprehensive benefits package includes:

• Competitive salary and bonus structure
• Comprehensive health and wellness program, with access to mental health resources and employee assistance programs
• Opportunities for professional growth and development, with a clear path for career advancement
• Flexible working hours and remote work arrangements, to help you achieve a better work-life balance

Conclusion

If you're passionate about delivering exceptional customer experiences, and are looking for a challenging and rewarding role in the automotive industry, we encourage you to apply for this exciting opportunity. As a Chat Operator with Gubagoo, you'll have the chance to work with a talented and diverse team, develop your skills and knowledge, and drive business growth for our clients. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of our team and start creating wow-ing experiences for customers!

Apply To This Job: https://frontliner.clarios.com/job/full-time-remote-chat-operator-in-idaho-falls-id-1bc2a.html