**Customer Service Representative - REMOTE - MUST LIVE IN MAINE - Join Our Team and Make a Difference in People's Lives**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, service-oriented environment where no two days are ever the same? If so, we invite you to join our dynamic team as a Customer Service Representative (CSR) at Modivcare, a leading provider of healthcare services. As a CSR, you will play a vital role in supporting our members in achieving their health and wellness goals, while also enjoying the flexibility of working from home. **About Modivcare** At Modivcare, we are committed to delivering high-quality, patient-centered care that empowers individuals to take control of their health. Our team of dedicated professionals shares a passion for making a difference in people's lives, and we are seeking like-minded individuals to join our ranks. As a CSR, you will be part of a dynamic team that is dedicated to providing exceptional customer service, resolving member concerns, and promoting positive health outcomes. **Key Responsibilities** As a Customer Service Representative at Modivcare, your key responsibilities will include: * **First Point of Contact**: You will serve as the primary point of contact for members, responding to their inquiries and resolving their concerns in a timely and professional manner. * **Documentation and Data Entry**: You will accurately document conversations with members, using structured protocols and scripts to ensure consistency and accuracy. * **Trip Scheduling and Modification**: You will assist members with scheduling, modifying, and canceling transportation reservations, ensuring that all relevant information is correct and up-to-date. * **High-Volume Call Handling**: You will answer a high volume of calls, up to 100 per day, and respond to member inquiries in a professional and courteous manner. * **Quality and Productivity**: You will demonstrate a commitment to producing high-quality work, meeting productivity standards, and adhering to company policies and procedures. **Essential Qualifications** To be successful as a Customer Service Representative at Modivcare, you will need to possess the following essential qualifications: * **Education**: High school graduate or general education degree (GED) * **Experience**: 6 months of contact center experience or customer service experience with heavy phone volume and data entry preferred * **Language Skills**: Ability to read, write, and understand English fluently * **Typing Speed**: Ability to accurately type 35 words per minute or more * **Communication Skills**: Ability to communicate effectively with members, both verbally and in writing **Preferred Qualifications** While not required, the following qualifications are preferred: * **Customer Service Experience**: Previous experience in a customer-facing role, with a focus on resolving member concerns and promoting positive health outcomes. * **Data Entry Experience**: Previous experience with data entry, including accuracy and attention to detail. * **High-Speed Internet**: Ability to access high-speed internet (25MBPS download and 5MBPS upload) and provide proof of a speed test. **Work from Home Requirements** As a remote employee, you will need to meet the following requirements: * **High-Speed Internet**: Access to high-speed internet (25MBPS download and 5MBPS upload) * **Quiet Workspace**: Ability to dedicate a quiet space for daily work that is free from sound interruptions * **Direct Wire**: Ability to direct wire to your modem **Career Growth Opportunities and Learning Benefits** At Modivcare, we are committed to supporting the growth and development of our employees. As a CSR, you will have access to: * **Training and Development**: Ongoing training and development opportunities to enhance your skills and knowledge. * **Career Advancement**: Opportunities for career advancement, including promotions to leadership roles. * **Learning Benefits**: Access to online learning platforms and resources to support your professional growth. **Work Environment and Company Culture** As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and open communication. Our company culture is built on the following principles: * **Diversity and Inclusion**: We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. * **Employee Well-being**: We prioritize employee well-being, offering a range of benefits and resources to support your physical and mental health. * **Community Involvement**: We are committed to giving back to our communities, through volunteer opportunities and charitable partnerships. **Compensation, Perks, and Benefits** As a Customer Service Representative at Modivcare, you will enjoy a competitive compensation package, including: * **Hourly Rate**: $13.00 per hour * **Benefits**: Access to a range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching. * **Perks**: Enjoy a range of perks, including flexible work arrangements, employee discounts, and recognition programs. **How to Apply** If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and application process. Apply Now! Apply for this job