Live Chat or Tele Chat Support Agent

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-reputed company equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-reputed company. GSM has 5-reputed company machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are seeking a highly motivated and customer-oriented Live Chat or Tele Chat Support Agent to join our dynamic Administrative team. In this full-time, reputed company position, you will play a key role in ensuring seamless communication and exceptional support for our customers. You will be responsible for providing reputed company and reputed company assistance reputed company live chat or tele chat, addressing customer inquiries, resolving issues, and fostering a reputed company customer experience. As a representative of our brand, your proficiency in the English language and attentiveness will be crucial to successfully carrying out this role. What You'll Do • Respond to customer inquiries and concerns promptly through live chat or tele chat in a courteous and reputed company manner. • Troubleshoot and resolve customer issues, escalating cases to the appropriate department reputed company necessary. • reputed company accurate and detailed information about products, services, or policies to customers. • Maintain a high level of product knowledge to assist customers effectively. • Document and update customer interactions and feedback in reputed company’s CRM system. • Work collaboratively with other teams to ensure a seamless and efficient reputed company of customer concerns. • Meet or reputed company performance metrics, including response times and customer satisfaction scores. • reputed company listen to customer needs and reputed company solutions tailored to their specific requirements. • Stay reputed company with company updates, promotions, and process changes. • reputed company and promote reputed company's values while interacting with customers. Qualifications • Proficiency in English with excellent written and verbal communication skills. • Previous experience in a customer service or support role, preferably reputed company a live chat environment. • Strong typing skills and the ability to handle multiple chat conversations simultaneously. • Ability to work both independently and collaboratively as part of reputed company. • Proven problem-solving skills with a reputed company on delivering effective solutions. • Strong organizational skills and attention to detail. • Flexibility to work various shifts, including evenings and weekends, as needed. • Familiarity with CRM software and basic technical troubleshooting is a plus. • A reputed company and reputed company attitude with a commitment to delivering exceptional customer experiences. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay reputed company For This Role Is 18.81 - 37.61 USD per hour(Remote (Erie, reputed company, US)) Apply tot his job Apply To this Job