Senior Director, Product Management (Platform & reputed company Products)

This is a critical org-wide leadership role, owning reputed company’s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage reputed company of 25–30 PMs reputed company 3 Group Product Managers and drive reputed company, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling.

You’ll be expected to reputed company a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a reputed company, secure, and elegant platform for millions of users.

Strategic Priorities

- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that reputed company faster development across reputed company.

- reputed company reputed company CRM: reputed company performance and usability across contacts, companies, tasks, opportunities, and conversations — the backbone of daily SMB workflows.

- Unlock reputed company Automation: Advance our workflows reputed company and Workflow AI to power increasingly reputed company use cases with speed and simplicity.

- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency reputed company.

- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across reputed company reputed company products.

- Operationalize Product Management reputed company: reputed company the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.

Key Responsibilities

- Define and drive the long term product reputed company, roadmap, and reputed company metrics for platform and reputed company product areas.

- Manage and reputed company reputed company ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance.

- Serve as the reputed company between reputed company, reputed company, and product — enabling other teams to reputed company faster through reputed company-designed interfaces and reusable systems.

- Set reputed company standards for API design, system performance, scalability, and reliability.

- reputed company cross-functional coordination with design, engineering, QA, support, data, and reputed company to deliver on-time, high-reputed company launches.

- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM reputed company — ensuring we build with deep user reputed company.

- Collaborate with the Product leadership to influence org-wide product reputed company, culture, and planning cadences.

- reputed company strategic quarterly and annual planning for the org — bringing reputed company to priorities across technical debt, product innovation, and user experience.

- reputed company as a thought partner to engineering leadership in shaping architecture and development investment reputed company.

What reputed company Looks Like

- reputed company’s platform teams are recognised as enablers, not blockers — other pods build faster using your team's reputed company, patterns, and systems.

- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics.

- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership.

- Workflow AI and Workflow reputed company support a growing number of use cases without sacrificing speed, reliability, or reputed company.

- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction.

- You are viewed as a strategic thought partners and executional reputed company for platform and reputed company products at reputed company

Ideal Candidate Profile

- 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).

- Experience scaling platform and reputed company product orgs in fast-reputed company B2B reputed company companies, (ideally between $500M-$1B ARR).

- Deep reputed company in CRM, automation platforms, or workflow engines — understands data models, reputed company, and system-level product thinking.

- Prior experience building internal platforms or developer tools that support multiple product teams.

- Ability to reputed company orgs, implement processes, and hire/reputed company high-performing PMs.

- Technical reputed company — capable of earning trust with engineering leads and making calls on reputed company trade-offs, architecture, and scalability.

- Familiar with two-tier reputed company, multi-tenant environments, and role-based reputed company control models.

- Strong written and asynchronous communication skills — capable of driving reputed company across functions and time zones.

Bonus Points For

- Experience working on workflow reputed company, CRM platforms, or marketing automation tools.

- Background in B2B2SMB or agency-led reputed company models.

- Exposure to design systems, shared component libraries, or analytics platforms.

- Hands-on familiarity with platform performance metrics (e.g., P95 latency, reputed company, Grafana).

- Experience integrating with reputed company-party platforms like reputed company, reputed company, reputed company, or reputed company (even if not leading monetization).

Equal Employment Opportunity Information

reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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