Experienced Online Grocery Shopping and Customer Service Representative – Immediate Hiring Opportunity for a Dynamic and Customer-Focused Professional

Introduction to Our Company

At Workwarp, a subsidiary of The Kroger Company, we are dedicated to providing an exceptional shopping experience for our customers. With a rich history dating back to 1998, we have established ourselves as a leading grocery retailer in California, operating over 180 stores across the state. Our mission is to feed the human spirit by providing high-quality products, excellent customer service, and a positive shopping environment. We take pride in our diverse team and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Job Overview

We are seeking an experienced and customer-focused Online Grocery Pick-Up Clerk to join our team. As an Online Grocery Pick-Up Clerk, you will be responsible for selecting and gathering products for customers' online orders, assembling and processing orders, and providing exceptional customer service. If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Select and gather products for customers' online orders in an efficient and accurate manner, ensuring attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick-up.
• Provide a positive customer service experience that makes customers want to return to online shopping, responding to customer inquiries and resolving any issues in a professional and timely manner.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, loading orders into customers' cars.
• Maintain organization and cleanliness of staging areas and equipment, reporting any discrepancies or issues to the store e-Commerce supervisor.
• Process orders through the point of sale (POS) system, following policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Assist in training new e-Commerce team members and meet/exceed productivity standards.

Essential Qualifications

• Ability to work without supervision and read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.
• Ability to work in a fast-paced environment and manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Desired Qualifications

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier.
• Previous experience in customer service, retail, or a related field.
• Knowledge of grocery products, including produce, meat, dairy, and dry goods.
• Familiarity with point of sale (POS) systems and inventory management software.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Attention to detail and ability to accurately select and assemble orders.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• Basic math skills and ability to operate a point of sale (POS) system.
• Ability to lift up to 25 pounds and stand for long periods.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, including on-the-job training, online courses, and leadership development programs. Our employees have access to a variety of career paths, including opportunities in management, customer service, and operations. We also offer a competitive salary and benefits package, including health insurance, paid time off, and employee discounts.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and ensuring the highest level of quality and freshness in our products. We value diversity, inclusion, and respect, and we strive to create a workplace where everyone feels valued and empowered to succeed. Our company culture is built on a foundation of honesty, integrity, and safety, and we expect all employees to adhere to these core values.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an Online Grocery Pick-Up Clerk, you will play a critical role in providing our customers with a positive and convenient shopping experience. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and start your journey with Workwarp today!

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