Experienced Part-Time Client Retention and Collections Representative - Remote Work Opportunity in the Automotive Warranty Industry

Introduction to Endurance Warranty Services

Imagine working for a company that has been revolutionizing the automotive warranty industry for almost 15 years, providing best-in-class auto repair coverage to customers across the country. Endurance Warranty Services is a fast-paced, dynamic organization that offers limitless opportunities for growth and career development. As a leader in the industry, we have been honored with multiple Stevie Awards for being a great place to work and have consistently made industry lists for our significant growth. Our company culture is built on the principles of innovation, teamwork, and customer satisfaction, making us an ideal employer for individuals who are passionate about making a difference.

Job Summary

We are seeking a highly motivated and experienced Part-Time Client Retention and Collections Representative to join our team of dedicated professionals. As a Retention Representative, you will play a critical role in retaining business clients and educating current customers on the value of retaining their Vehicle Service Contracts. If you have a passion for sales, customer service, and conflict resolution, and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

Key Responsibilities

• Consistently increase retention rates and achieve retention goals through effective communication and negotiation skills
• Demonstrate superb listening skills, with the ability to overcome customer concerns and objections in a professional and courteous manner
• Keep customers informed about the benefits of their Vehicle Service Contracts and the risks associated with canceling their contracts
• Utilize CRM and technology platforms to manage multiple customer interactions and achieve high sales performance
• Influence customers to recognize the value of our contracts and identify new opportunities for growth and development
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and efficient manner
• Collaborate with management and coworkers to achieve team goals and objectives, and participate in training and development programs to enhance skills and knowledge
• Utilize problem-solving skills to quickly identify the root cause of customer issues and develop effective solutions to resolve them
• Maintain accurate records of customer interactions, sales performance, and other key metrics, and provide regular reports to management

Essential Qualifications

• High school diploma or GED certificate required
• Minimum 2 years of experience in a retention or sales role, with a proven track record of success
• Minimum 2 years of experience in customer support and conflict resolution, with excellent communication and negotiation skills
• Computer proficiency, with experience using CRM and technology platforms
• Phone communication skills, with the ability to work in a fast-paced call center environment
• Ability to work in a remote environment, with a reliable internet connection and a dedicated workspace

Preferred Qualifications

• Experience in the automotive warranty industry, with knowledge of Vehicle Service Contracts and related products
• Experience with contract negotiation and conflict resolution, with a proven ability to resolve complex customer issues
• Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a team environment, with a positive and supportive attitude

Skills and Competencies

• Excellent communication and negotiation skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions
• Ability to work in a fast-paced environment, with a high level of energy and motivation
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a remote environment, with a reliable internet connection and a dedicated workspace
• Proficiency in CRM and technology platforms, with the ability to learn new systems and software

Career Growth Opportunities and Learning Benefits

At Endurance Warranty Services, we are committed to the growth and development of our employees. We offer a range of training and development programs, including sales and customer service training, leadership development, and industry-specific education. Our employees have access to a range of resources and tools, including online training platforms, mentorship programs, and career coaching. We also offer opportunities for advancement and career growth, with a focus on promoting from within and developing our employees' skills and knowledge.

Work Environment and Company Culture

Our company culture is built on the principles of innovation, teamwork, and customer satisfaction. We believe in creating a positive and supportive work environment, with a focus on employee well-being and job satisfaction. Our employees enjoy a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package. We also offer a range of perks and incentives, including bonuses, commissions, and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a range of perks and incentives for outstanding performance. Our employees enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and incentives, including bonuses, commissions, and rewards for outstanding performance.

Conclusion

If you are a motivated and experienced sales and customer service professional, with a passion for the automotive warranty industry, we encourage you to apply for this exciting role. As a Part-Time Client Retention and Collections Representative, you will play a critical role in retaining business clients and educating current customers on the value of retaining their Vehicle Service Contracts. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and supportive work environment, this is an ideal opportunity for individuals who are looking to take their career to the next level.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Endurance Warranty Services is an equal-opportunity employer, committed to diversity and inclusion in the workplace.